Johannesburg: Solutions Consultant (Aveva) posted by iOCO Digital Pty Lty

About the Role

The Solutions Consultant drives the successful adoption and optimization of AVEVA’s industrial software solutions by delivering expert technical support, implementation, and training to clients and system integrators. The role focuses on diagnosing and resolving complex technical issues, managing customer expectations, and identifying operational risks to ensure minimal disruption to client processes.

Key Responsibilities

• Telephonic Support on AVEVA Product Range
• Diagnose software configuration problems, integration challenges, or performance bottlenecks in real-time, often under time-sensitive conditions.
• Guide customers through updates, patches, or workarounds while ensuring minimal disruption to their industrial operations.
• On-Site Customer Support
• Travel to client facilities (e.g., refineries, factories, or power plants) to provide hands-on support for AVEVA solution deployments.
• Collaborate with on-site teams
• Managing Expectations on queries/cases from Customers.
• Act as the primary point of contact for customer inquiries, setting realistic timelines for resolution based on issue complexity and resource availability.
• Identifying Risk on Queries
• Evaluate incoming customer queries to spot potential risks, such as misconfigurations that could lead to data loss, security vulnerabilities, or operational downtime.
• Present Training on AVEVA Product Sets
• Deliver tailored training sessions both virtual and in-person covering AVEVA products like, but not limited to, AVEVA Historian, InTouch SCADA, or AVEVA Engineering.
• Gather trainee feedback to refine delivery and ensure alignment with customer-specific workflows or industry standards (e.g., ISA-95).
• Maintain Certification
• Stay current with AVEVA’s certification programs, such as AVEVA Certified Trainer or PI System Infrastructure Specialist, renewing them as required (typically every 2-3 years).
• Contribute Towards the Knowledge Base.
• Author detailed articles, FAQs, or case studies for internal and customer-facing knowledge repositories, focusing on common AVEVA-related challenges and solutions.
• Share insights from field experiences like a novel workaround for a PI Data Archive sync issue to benefit colleagues and reduce redundant troubleshooting.
• Update documentation with step-by-step guides, screenshots, or video tutorials, ensuring accessibility for non-technical users.
• Assist in Marketing Activities.
• Support sales teams by providing technical demonstrations of AVEVA solutions, showcasing benefits like, but not limited to, real-time analytics or digital twin capabilities to prospective clients.
• Contribute to whitepapers, blogs, or webinars that position the company as a thought leader in industrial automation, emphasizing AVEVA’s role.
• Participate in trade shows or industry events (e.g., Automation Fair) to network with clients and highlight successful case studies from past implementations.

Requirements

• 2-5 years in a solutions Consultant or Solution Engineer or similar role
• 5-10 years’ experience in Industrial Automation industry

Qualifications

• Minimum Qualifications: Matric Certificate, Diploma in Engineering, Diploma in Computer Science
• Preferred Qualifications: BSC/BTech Engineering or Computer Science
• Technical qualifications: AVEVA Specific Certifications would be beneficial