Johannesburg: Specialist: POS Hardware and Software

A high-impact opportunity is available for a Specialist in POS hardware and software to lead operational excellence within a fast-paced Payments Division Repairs Centre. This role is ideal for someone with deep technical knowledge, strong leadership capabilities, and a passion for driving service quality and continuous improvement. Key Responsibilities: Manage the full repair process to ensure quality and efficiency Develop and implement systems and policies to enhance operations Monitor trends and recurring issues to improve turnaround times Maintain strong OEM relationships and support in-house software development Ensure service levels (SLAs) are met and proactively resolve performance gaps Lead continuous improvement initiatives and strategic operational planning Analyse data and generate reports to guide decision-making Drive cost-saving initiatives and process alignment Resolve customer complaints and maintain stakeholder relationships Required Skills and Competencies: Strong analytical, problem-solving, and decision-making skills Ability to perform under pressure and meet deadlines Excellent communication and stakeholder engagement In-depth knowledge of POS software and repair centre operations Skilled in using data to drive operational improvements Committed to health and safety compliance Qualifications and Experience: Matric and a relevant bachelor’s degree (Software Development, Operations Management, Engineering) 5–8 years of experience in a similar role, ideally in repairs or warehousing Proven leadership and operational excellence track record Strong understanding of POS repair processes and software Proficiency with ERP/WMS systems and Microsoft Office tools