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Johannesburg: Support Engineer posted by NNW Tech Solutions

Johannesburg: Support Engineer posted by NNW Tech Solutions

Posted on 2025-07-31 00:00:00

Employer NNW Tech Solutions
Category Other IT/Computer
Location Gauteng  / Johannesburg

Job Summary

NNW Tech Solutions is seeking a dedicated Support Engineer to join a leading wealth and asset management company in Sandton, Johannesburg. This role is for a proactive and self-starting individual who will be responsible for managing incidents and driving continuous improvement for the Intermediary Business within ICIB tech.

About the Opportunity:
You will play a key role in ensuring the smooth and efficient functioning of production systems, focusing on Java-based applications. This position requires a collaborative approach, working closely with development, operations, and QA teams to implement best practices in change management and incident resolution.

Key Responsibilities:
  • Provide technical support for production systems, specifically for Java-based applications.
  • Monitor application health and performance using observability tools and logs.
  • Investigate and resolve incidents within agreed SLA timelines.
  • Perform root cause analysis and implement preventative measures.
  • Coordinate with development teams to deploy fixes and improvements.
  • Create and maintain essential support documentation and operational runbooks.
  • Support releases, patching, and change management processes.
  • Ensure adherence to security and compliance standards in all support activities.
  • Communicate effectively with stakeholders regarding incident updates and risks.
  • Participate in a 24/7 on-call support rotation if required.


Requirements

Education: A Bachelor’s degree in Computer Science, IT, or a related field.

  • Experience: Strong hands-on experience with Java (Java 8 or higher).
  • Frameworks: Familiarity with Spring, Spring Boot, and other related Java frameworks.
  • API Knowledge: Understanding of REST APIs and service integration.
  • Troubleshooting: Proficient in troubleshooting and analysing logs using tools like Kibana or Splunk.
  • Databases: Experience with SQL and relational databases (e.g., Oracle, PostgreSQL).
  • Command Line: Basic knowledge of Linux/Unix command-line tools.
  • Version Control: Familiarity with version control systems such as Git.
  • Methodologies: Understanding of change management and incident management principles.

Desirable Skills:
  • ITIL certification or experience with ITIL processes.
  • Experience in Agile methodologies and practices.
  • Familiarity with monitoring and logging tools (e.g., Prometheus, ELK Stack).
  • Exposure to financial services or investment banking systems.
  • Experience with cloud services (e.g., AWS, Azure, GCP).

View Job  Cape Town: Intermediate Java Developer posted by Goldman Tech

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