Requirements: Matric. Trade Certificate Minimum 3 – 5 years of experience in document publishing. Ability to manage multiple projects and deadlines simultaneously. Excellent organizational and time management skills. Proficiency in Lectora, Arbortext, MS Office (Word, Excel, PowerPoint) and any relevant ERP systems. Technical experience within the heavy machinery or manufacturing industry is preferred. Basic Functions: Governance: management of company protocols and procedures for the Training and Aftermarket department, including compliance with the companies SHERQ policies and procedures. Admin: responsible for the execution of tasks necessary for effective and efficient Training and Aftermarket processes and support. Training Material: manage the process for the Training and Aftermarket business, including the NPI requirements, supporting the team, branches and dealers. Document Control: responsible for coordination and collaboration with the various departments to ensure superior customer service as well as dissemination of information required for effective Training and Aftermarket management. Brochures: monitor and manage presentations for services offered by Training and Aftermarket. Platforms: manage the customer complaints and customer satisfaction process ensuring timely response and resolution as well as supporting developing and coaching the team to perform at high levels. Key responsibilities: Governance: Ensure all department procedures are up to date in line with company standards and followed. Ensure compliance with company safety standards. Follow the Group decision making principles. Ensure you and your team follow the Business Code of Practice as set out by The Group. Ensure compliance with all Group policies. Admin: Responsible for managing the documentation process. Responsible for maintaining customer information. Responsible for updating sales tools and reports. Responsible for writing, evaluating, improving and managing departmental processes. Customer Care: Ensure customers are kept up to date with updates, new products and processes or any other relevant information. Ensure we comply with the customer approved specific procedures. General: Ensure security is adequate and that assets are protected. Documentation Material: Responsible for the update of Training and Aftermarket documentation when changes are made on products. Updating required safety protocols on material when and where needed. Communication about updated and changed Training and Aftermarket documentation, this will include retraining requirements based on changes. Removal of obsolete changes in Training Material. Ensuring that Training and Aftermarket documentation is aligned to structure, quality, and industry standards. Creation of Training and Aftermarket documentation baseline. Certification of Training Material once completed. Collaborate with various functions to acquire information needed for Training Manuals. Campaigns, catalogues, brochures and supporting documents for Training and Aftermarket. Any AD HOC tasks required for Training and Aftermarket department. Document Control: Maintaining document control register for Training and Aftermarket documentation.Creation of technical checklists and procedures. Creation of process flows, flowcharts, registers, and procedures. Revision control of documents and managing approvals and publishing. Archiving records for reference. Issue controlled document numbers for Training and Aftermarket documentation. Technical Support: Updating specification changes based on updates sent from technical department in machine manuals. Distribution of service bulletins, this will include communication if retraining is required. Ensure that the latest drawings and schematics are updated in manuals and are on display in the training academy. Participate in team, technical and design meetings about development material. Platforms: Creation of and maintenance of online training platforms. Creation of new product marketing content. Managing platform access and content. Working with technical for relevant and updated information.
