Kalahari: Camp Manager (5* Safari Camp) – Kalahari posted by Phoenix Recruitment

About the Role

We are seeking an experienced Camp Manager to lead our luxury 5* Game Lodge in the Kalahari, Northern Cape. As a key member of our team, you will be responsible for ensuring exceptional guest experiences, efficient operations, and alignment with conservation and sustainability principles of the reserve.

Key Responsibilities

• Guest Experience & Hospitality: Ensure a consistently high standard of guest service and hospitality
• Act as the main point of contact for guests during their stay
• Handle guest feedback, special requests, and complaints professionally
• Oversee guest activities in coordination with guiding and conservation teams

• Camp Operations: Manage daily camp operations including accommodation, food & beverage, housekeeping, maintenance, and logistics
• Ensure facilities are well maintained, safe, and presented to reserve standards
• Monitor stock control, ordering, and supplier relationships
• Ensure compliance with reserve policies, health & safety regulations, and emergency procedures

• Staff Management & Leadership: Recruit, train, schedule, and manage camp staff
• Foster a positive team culture aligned with service excellence and conservation values
• Conduct performance reviews and manage disciplinary procedures where required
• Ensure staff accommodation, welfare, and morale are maintained

• Financial & Administrative Management: Manage camp budgets, cost control, and monthly reporting
• Approve invoices, manage petty cash, and track expenses
• Work closely with reservations and head office on occupancy, rates, and planning

• Conservation & Sustainability: Promote and support conservation initiatives and responsible tourism practices
• Ensure minimal environmental impact through sustainable operations
• Educate staff and guests on conservation values and reserve guidelines

Requirements

• Minimum 3–5 years’ experience in camp, or hospitality management
• Relevant qualification in hospitality, tourism, or business management
• Experience working in remote locations and on game reserves preferred
• Computer literacy (reservations systems, MS Office)
• Valid driver’s license (essential)

Qualifications

No formal education/certifications mentioned.

Salary & Benefits

Salary: R25K (Neg) DOE

Note: No additional salary information is provided as it was not included in the original job description.