Kempton Park: IT Service-Desk Specialist posted by Profession Hub

Our client is searching for a IT Service-Desk Specialist to join their team in Kempton Park.

The aim of the job of an IT Service Desk Specialist is to provide efficient technical support and assistance to end- users and clients. They aim to resolve IT-related issues promptly to ensure smooth and continuous business operations.

MAIN TASKS AND RESPONSIBILITIES

• Provide 1st line on-site and remote IT support to the organisation’s end users
• Provide after-hours IT support
• Provide IT support to regional and project offices
• Configure new Desktops and Laptops and provide ongoing support and maintenance
• Deploy and Support standard software based on the organisation’s Solution Stack
• Supervise network cabling and points installation when required
• Conduct Board Rooms checks (check equipment is fully functional)
• Support the organisation’s Access Control system, register new user
• Support COPE and BYOD device configuration and basic troubleshooting
• Assist with Office relocation of IT equipment
• Setup and Support printers, plotters and multifunction devices
• Ensure organisation’s policy and procedure compliance and report nonconformance
• Controlling of all IT assets and inventory (both issued and in stock)
• Grant permissions and access rights
• Support servers, file shares, and security systems
• Troubleshoot end users ability to connect to WAN and LAN connectivity
• Support Camera systems
• Escalate any incidents or requests to the IT Coordinator or other responsible IT Team member
• Maintain accurate incidents and requests in the IT Service management platform
• Maintain tape register and off-site storage of backup tapes
• Maintain documentation regarding system configuration, operating procedures, and service records relating to network hardware and software
• Specialised application support and maintenance
• Support SAP password reset and incident escalation
• Maintain accurate IT Asset register in the IT Service management platform to keep track of assets

QUALIFICATION, EXPERIENCE, SKILLS, COMPETENCIES & PERSONAL ATTRIBUTES

• Degree in Computer Science, Information Systems, or a related field.
• Minimum 5 years IT Administration experience
• Proficiency in desktop support
• Comprehensive understanding of business processes for IT support and maintenance
• Strong problem-solving skills and attention to
• Demonstrate good customer focus (both internal and external).
• Integrity and confidentiality.
• In-depth knowledge of Microsoft Windows, Server, VM, office applications including Visio and Project.
• Possess an analytical and structured way of working.
• Strong communication skills, ability to work in an international team, strong intercultural competence.
• Independence, self-organization, and successful time management.
• Fluent English language skills verbal and written at level C1 – C2

TRAVEL

• Willingness to travel Country wide (ad-hoc, as required) to support regional offices and project