About the Role

Our successful Social Media Co-ordinator will be responsible for fostering and managing online relationships with the community, ensuring customer satisfaction, and maintaining a positive and engaging brand presence across social media platforms and other digital channels.

Key Responsibilities

• Monitor and respond to community interactions across social media platforms, forums and other digital spaces.
• Develop and maintain relationships with followers, influencers and online communities.
• Proactively engage with the community to drive conversations and increase brand visibility.
• Respond to all customer queries on the companies mailbox in a timely and professional manner.
• Resolve issues and escalate to relevant teams when needed.
• Upload rewards tier databases weekly, ensuring that all information is accurate and up-to-date.
• Collaborate with internal teams to ensure seamless integration of rewards program data with community management efforts.
• Create and curate engaging content that resonates with the target audience.
• Assist in developing community-focused campaigns to increase interaction, loyalty and brand awareness.
• Track community engagement metrics and provide regular reports on growth, sentiment and engagement.
• Assist with the planning and execution of online events, contest and community-building initiatives.
• Promote company campaigns and initiatives within the community to drive participation.
• Advocate for the communitys voice, providing insights on trends, feedback and sentiments to help improve products/services.
• Identify key influencers within the community and collaborate to promote brand initiatives.
• Stay updated on the latest trends, strategies and best practices in community management and social media.

Requirements

• Matric (NQF 4)
• Excellent verbal and written communication skills
• Ability to engage and respond to a wide variety of people
• 1-3 years in community management, social media management, or customer service roles
• In-depth knowledge of social media platforms (Facebook, Twitter, Instagram, LinkedIn, etc.)
• Digital trends and engagement strategies
• Strong commitment to understanding community needs and providing responsive support
• Ability to resolve conflicts or issues within the community while maintaining a positive brand image
• Ability to analyze data and provide actionable insights
• Familiarity with community management tools and basic graphic design tools (e.g., Canva) (a plus)
• Understanding of the best practices in community management and customer engagement

Salary & Benefits

Not specified

About the Role

Our successful Social Media Co-ordinator will be responsible for fostering and managing online relationships with the community, ensuring customer satisfaction, and maintaining a positive and engaging brand presence across social media platforms and other digital channels.

Key Responsibilities

• Monitor and respond to community interactions across social media platforms, forums and other digital spaces.
• Develop and maintain relationships with followers, influencers and online communities.
• Proactively engage with the community to drive conversations and increase brand visibility.
• Respond to all customer queries on the companies mailbox in a timely and professional manner.
• Resolve issues and escalate to relevant teams when needed.
• Upload rewards tier databases weekly, ensuring that all information is accurate and up-to-date.
• Collaborate with internal teams to ensure seamless integration of rewards program data with community management efforts.
• Work closely with the Social and Paid Media Specialist to create and curate engaging content that resonates with the target audience.
• Assist in developing community-focused campaigns to increase interaction, loyalty and brand awareness.
• Track community engagement metrics and provide regular reports on growth, sentiment and engagement.
• Assist with the planning and execution of online events, contest and community-building initiatives.
• Promote company campaigns and initiatives within the community to drive participation.
• Advocate for the communitys voice, providing insights on trends, feedback and sentiments to help improve products/services.
• Identify key influencers within the community and collaborate to promote brand initiatives.
• Stay updated on the latest trends, strategies and best practices in community management and social media.
• Implement community management best practices to ensure a positive and productive community environment.

Requirements

• Matric (NQF 4)
• Excellent verbal and written communication skills
• Ability to engage and respond to a wide variety of people
• 1-3 years in community management, social media management, or customer service roles
• In-depth knowledge of social media platforms (Facebook, Twitter, Instagram, LinkedIn, etc.)
• Digital trends and engagement strategies
• Strong commitment to understanding community needs and providing responsive support
• Ability to resolve conflicts or issues within the community while maintaining a positive brand image

Qualifications

• Formal education/certifications not specified.

Salary & Benefits

• Not mentioned in original job description.