Kuruman: Head Guide posted by Craven Cottage CC

Duties:
 
Guest Experience & Guiding Operations:
 
Lead game drives, guided walks, and interpretive experiences, ensuring exceptional guest satisfaction.
Provide in-depth knowledge of local wildlife, ecosystems, culture, and conservation initiatives.
Personalise guest experiences based on individual interests and expectations.
Maintain a high standard of storytelling, communication, and guest engagement.
 
Leadership & Team Management:
 
Manage and mentor the guiding team, fostering professional growth and performance excellence.
Develop training plans and conduct regular skills assessments for guides and trackers.
Schedule guiding activities and ensure adequate coverage for all guest experiences.
Enforce professional standards for appearance, behaviour, and guest interaction.
 
Safety & Compliance:
 
Ensure all guiding operations adhere to safety, ethical, and environmental regulations.
Conduct regular safety briefings and equipment checks.
Stay updated on reserve protocols, wildlife behaviour trends, and first aid practices.
 
Operational & Administrative Duties:
 
Liaise with the camp management team to align activities with guest itineraries and logistics.
Manage and maintain guiding equipment, vehicles, and radios to operational standards.
Keep accurate guiding records, wildlife sightings data, and incident reports.
Assist with conservation projects, research initiatives, and community outreach as needed
 
Requirements:
 
FGASA Level 2 or higher (or equivalent recognised qualification).
Valid PDP, First Aid Level 1 (or higher), and Rifle Competency Certificate.
Minimum 5 years’ guiding experience, with at least 2 years in a leadership or head guide role.
Extensive knowledge of African flora, fauna, and conservation practices.
Experience working in a luxury safari or 5-star hospitality environment.
Strong communication skills in English (additional languages advantageous).
Exceptional leadership and interpersonal skills.
Strong organisational and time-management abilities.
Professional appearance and high personal standards.
Ability to remain calm and decisive in high-pressure situations.
Passion for hospitality, conservation, and guest engagement.
Flexible and adaptable to changing schedules and guest needs.
 
On offer:
 
R40K (Neg) DOE
Live-in position based on the game reserve
Free Water & Electricity
Free clinic with primary health care – Doctor, Dentist and Optometrist
Medical Aid is 50% company contribution
Pension is 50% company contribution
Free Uniform Winter and Summer
Free Flights to JHB and CT – dependant on an availability
A dynamic leadership role in a vibrant and unique environment.
Opportunity to work with one of Africa’s most iconic conservation camps.
A mission-driven environment focused on purpose, innovation, and impact.
Travel opportunities and access to unique wilderness experiences.
A culture of innovation, collaboration, and hospitality excellence.