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KwaZulu-Natal: Call Centre Agent – Remote Position posted by USA Global Marketing

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Job Description

About the Role

We are seeking a vibrant and energetic Call Centre Agent to join our team at USA Global Marketing. As a full-time, remote position, you will be responsible for handling inbound and outbound calls, engaging potential customers with persuasive communication, and delivering exceptional customer service. Our company values partnership and collaboration, and we aim to become an integral part of each client’s journey toward success.

Key Responsibilities

  • Handle inbound and outbound calls
  • Engage potential customers with persuasive communication
  • Deliver excellent customer service
  • Identify customer needs
  • Promote products or services
  • Address inquiries
  • Meet sales targets
  • Assist in training new team members as necessary

Requirements

  • Strong Communication and Customer Service skills to engage effectively with clients and address inquiries professionally
  • Proficiency in Sales and Insurance processes for lead generation, pitching, and closing sales
  • Self-motivated and goal-driven attitude, with adaptability to a remote working environment
  • Previous experience in a call center or similar role is a plus

Qualifications

  • Minimum of two years experience in the Call centre/ Customer service environment
  • Fluent and well-spoken in English (MUST)
  • Laptop or PC Operating System Windows 10/11 with a 64bit processor and 8GB RAM (No tablets or cellular devices)
  • Computer literate

Salary & Benefits

Weekly salaries, bonuses, and commission structures.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Sales Jobs in South Africa

In South Africa, the sales profession is a widely sought-after career path, with many individuals seeking to succeed in this field due to its dynamic nature and potential for high earnings. Generally, the job market trends indicate a strong demand for skilled sales professionals across various industries. This demand is often driven by companies’ need to expand their customer bases, increase revenue, and stay competitive in a rapidly changing business environment.

Typically, the salary range for sales positions in South Africa varies widely depending on factors such as experience, company size, industry sector, and individual performance. While broad ranges can be difficult to estimate, it is generally common for junior sales roles to offer salaries within the R200 000 – R400 000 per annum bracket, while senior or executive-level sales positions may command higher salaries of R500 000 – R1 million per annum. However, please note that these figures are approximate and can vary significantly depending on individual circumstances.

Common skills for sales professionals in South Africa typically include excellent communication and interpersonal skills, a strong understanding of product knowledge, negotiation and persuasion abilities, and a proven track record of meeting or exceeding sales targets. Other essential skills often include the ability to work independently, manage time effectively, and maintain a high level of professionalism in all interactions with customers and colleagues.

Sales professionals can be found across various industries, including financial services sector, technology industry, manufacturing sector, and more. Companies in these sectors often require sales teams to be highly adaptable, customer-focused, and results-driven.

For those looking to advance their careers in sales, there are numerous opportunities for professional development and growth. Typically, senior sales roles involve managing teams of sales professionals, developing new business strategies, and identifying new revenue streams. With experience and dedication, it is possible to move into leadership positions or explore related career paths such as account management, business development, or sales management.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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