Menlyn: Operations Engineer (Advanced) 0996

February 19, 2026 Jobs in Menlyn

Job Description

About the Role We are looking for a highly skilled Operations Engineer / CMDB Subject Matter Expert (SME) to join an enterpriseâlevel IT Service Management team. You will play a key role in managing, improving and consulting on Configuration Management processes , ensuring IT environments are accurately represented and governed within the CMDB. This role requires someone who can confidently engage with technical teams, enterprise architects, process owners and ITSM stakeholders , while driving continuous improvements across configuration, data quality and service management practices. Key Responsibilities As an Operations Engineer (ITSM / CMDB SME), you will: Configuration Management (CMDB / Manage Service Configuration) Act as the Subject Matter Expert for CMDB and Manage Service Configuration topics. Develop, optimise and maintain Configuration Management processes and standards . Plan and coordinate CMDB activities , integrations and service configuration updates. Consult on IT Infrastructure integrations (Networks, Databases, Storage, Cloud, Middleware) into the CMDB. Monitor and steer CMDB data quality using defined KPIs and controls. Execute process controls to ensure compliance with process & data standards . ITSM, Governance & Reporting Support and consult on Configuration Management tools (ServiceNow, BMC Remedy Helix). Interface with ITSM experts and Enterprise Architecture teams . Prepare and maintain knowledge articles and documentation. Report requirements, gaps and improvement opportunities to Process & Product Owners. Conduct communication, awareness and training activities across teams. Team Support & Collaboration Train and onboard team members on CMDB processes and tools. Share knowledge and best practices with internal teams and stakeholders. Support the feature team in ensuring the health, accuracy and governance of configuration data. Required Skills & Expertise Technical Skills 5 years practical experience as an Operations Engineer or similar ITSM role. Strong experience with IT Service Management (ITSM) frameworks and processes. Hands-on expertise in: ServiceNow (ITSM, CSDM, CMDB) BMC Remedy Helix Experience with Windows & Linux server environments. Good understanding of Data Centres, Networks, Databases, Web technologies, Storage, Middleware . Exposure to cloud technologies (AWS, Azure). ITIL & Governance Solid working knowledge of ITIL v4 . Experience implementing or supporting Configuration Management processes. Why Join? Work in a large, complex enterprise environment . Be the technical authority for CMDB and ITSM configuration processes. Collaborate with experts across IT Infrastructure, Architecture and Service Management. Opportunity to influence and improve enterpriseâwide ITSM practices. How to Apply If you are a seasoned Operations Engineer with ITSM and CMDB expertise , send your CV to:

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In Pretoria, the IT and computing sector is a thriving industry with a growing demand for skilled professionals. Typically, job seekers in this field can expect to find a range of opportunities across various sectors, including technology, finance, and healthcare. This growth is driven by the increasing reliance on digital technologies in businesses and government institutions.

When it comes to salaries, there are broad ranges to consider, depending on factors such as experience, company size, and industry sector. Generally speaking, entry-level positions tend to start around R400 000 – R600 000 per annum, while more senior roles can command salaries ranging from R800 000 – R1.5 million or more, depending on the specific requirements of the position.

Common skills required for IT and computing roles in Pretoria include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Additionally, strong analytical and problem-solving skills are often essential, as are excellent communication and collaboration abilities. Other important skills include data analysis and interpretation, cloud computing, and cybersecurity.

The technology industry is a significant employer of IT professionals in Pretoria, particularly for large multinational companies like Google and Microsoft. Financial services firms also commonly require skilled IT staff to manage their systems and infrastructure. Other sectors that frequently hire for IT roles include the manufacturing sector, where companies need to invest in automation and data analytics technologies.

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Career development opportunities are available across various levels of experience, from junior developer positions to senior leadership roles. Typically, career progression involves taking on additional responsibilities, pursuing further education or certifications, and staying up-to-date with industry trends and emerging technologies. Many employers also offer training and development programs to help employees build new skills and advance in their careers.

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