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Midrand: Customer Service Consultant posted by Fusion Personnel

Date 2024-11-18
Job Title Customer Service Consultant
Employer Fusion Personnel
More Information
Salary 7000
Category Sales Marketing
Location Gauteng
/ Midrand

Job Summary

Requirements:

  • Matric
  • Minimum 2 years` proven customer support experience
  • Strong phone contact handling skills and active listening skills
  • Familiar with CRM systems and practices
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize and manage time effectively

Responsibilities:

  • Open and update customer accounts by recording account information
  • Address product or service issues by identifying problems, selecting solutions, expediting corrections, and ensuring resolution
  • Collect and analyze customer information to prepare product or service reports
  • Support team goals by achieving related results as needed
  • Handle high volumes of incoming calls
  • Identify and assess customer needs to ensure satisfaction
  • Build lasting relationships with customers through open communication
  • Meet individual and team sales targets and call handling quotas
  • Resolve complaints by providing timely solutions and following up for confirmation
  • Contact customers to verify account information
  • Assist with opening new accounts
  • Facilitate order placement, refunds, or exchanges
  • Process daily orders, coordinating with departments on stock, lead times, and availability
  • Attempt to retain customers considering cancellation
  • Use computer technology to manage high call volumes efficiently

Customer Service Consultant position available in Gauteng, Midrand. This job position was posted by Fusion Personnel. The job has been posted as a char8000 ad on 2024-11-18 at 01:00:43 in the Sales Marketing category

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