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Midrand: Onsite Software Specialist (Equitrac) posted by Daisy JHB (Pty) Ltd

Midrand: Onsite Software Specialist (Equitrac) posted by Daisy JHB (Pty) Ltd

Posted on 2025-07-26 00:00:00

Employer Daisy JHB (Pty) Ltd
Category Other IT/Computer
Location Gauteng  / Midrand

Job Summary

Job Description:

Remote Support

  • Assist clients with workstation and printer issues remotely.
  • Software/Application Support
  • Managing the printing infrastructure.
  • Hardware support
  • Providing technical hardware support, repairing printers, managing waste toner errors, paper jams and all service-related errors on printers.

Toner Support

  • Logging toner calls, replacing toners, replenishing stock, stock control.
  • Onsite support
  • Engaging with clients in person, participating in projects and special support requirements.

Reporting

  • Application data capturing and processing. Supplying data to Management Team or end user based on requirements.
  • Daily environmental checks.

VIP Support

  • Providing high end technical support to Group Executives.
  • Managing escalation tickets.

Monitoring

  • Monitoring toner levels for all printer cartridges.
  • Physical Hardware
  • Network to the printer

Server Support

  • Updates and Vulnerabilities
  • Health Checks
  • Reports
  • Configurations

Certification requirements

  • CompTIA| CTT+|2011
  • CompTIA| CDIA+|2011
  • LGIT Smart Solutions| Microsoft SQL Server|2009
  • CompTIA| PDI+|2009
  • International Business| Business|2010
  • International Business| Project Management |2010

KOFAX NUANCE CERTIFICATES OR EXPERIENCE

  • EQUITRAC CERT 5.4 CS 6.2
  • FMAUDIT Training
  • OUTPUT MANAGER
  • EQUITRAC 6.2
  • DOCUWARE
  • AWS System Migration
  • AUTOSTORE
  • SQUARE 9
  • GLOBAL SCANS

PC SKILLS

  • Office 365
  • Computer literate (excel, word, access, power point, e-mail, internet)
  • Microsoft Exp. (Active Directory, Exchange Server Support)
  • Hyper-V and VMWare Exp
  • SQL Knowledge

AREA OF EXPERTISE COMPULSORY:

  • Equitrac Output Manager
  • Paper Cut

Please consider your application unsuccessful if you have not received a response within three weeks of applying.

Click Go Apply to apply online!


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