Mpumalanga: Camp Manager posted by Craven Cottage CC

Duties:
 
Guest Experience:
 
Personally welcome all guests upon arrival and assist with suite orientation
Host meals
Curate and oversee all special requests, milestone celebrations and bespoke moments,
Join out-of-lodge experiences
 
Team & Operations:
 
Ensuring seamless communication and elevated service delivery at every touchpoint.
Conduct walkthroughs of public and guest spaces to ensure standards are upheld.
Facilitate interdepartmental communication
Monitor, control and drive shop sales, pricing and stock control.
Maintain and uphold Safari Lodge’s service standards and SOPs
 
Admin & Systems:
 
Complete guest incident reports and ensure correct escalation and follow-up.
Oversee leave approval and rostering teams.
Ensure operational accuracy and guest record integrity.
 
Leadership & Culture:
 
Stay informed of guest movements and team coordination.
Cultivate morale and support across departments
Lead with quiet confidence, warmth and a hospitality philosophy centred
Ensure safety awareness and support emergency procedures, responding calmly and efficiently when required.
 
Schedule & Structure:
 
Functions as the Lodge Manager’s second-in-command, with primary ownership of front-of-house guest operations and service rhythm.
 
Requirements:
 
Grade 12
A formal hospitality qualification
Minimum 3–5 years’ experience in a luxury lodge, boutique hotel or five-star hospitality setting.
Proven track record in front-of-house operations, guest services and hosting at a high level.
Deep understanding of luxury guest expectations, with an ability to anticipate needs and exceed them discreetly.
Skilled in personalised hosting, showing emotional intelligence and authentic presence in guest interactions.
Experience in leading small, multi-disciplinary teams
Strong communicator who can lead
Able to motivate and mentor junior staff, especially in guest relations roles.
Proficient in hospitality systems
Strong organisational skills with experience in rostering, leave scheduling, and incident reporting.
Comfortable making operational decisions independently