Duties:
 
Operational Management:
 
Oversee daily lodge operations, ensuring seamless guest experiences and efficient team coordination
Lead and mentor staff across departments, fostering a culture of excellence and accountability
Maintain high standards of service, cleanliness and safety throughout the lodge
Accurately capture and manage guest reservations, ensuring all booking details are complete and correct while liaising remotely with the central reservations office in Johannesburg
Build and maintain strong relationships with travel agents and tour operators to support repeat business and positive brand representation
Oversee internal guest transfers and room allocations, ensuring smooth coordination and optimal guest experience
Perform duty manager shifts, including hosting guests and supervising service teams to ensure seamless daily operations
Drive on-site sales of beverages and curios, maintaining stock levels and promoting guest engagement
Coordinate and execute bush experiences such as picnics, gin stops and bespoke outdoor setups, tailored to guest preferences
Demonstrate initiative and creativity in planning and delivering memorable moments for special occasions and celebrations
 
Administrative & Financial Management:
 
Manage lodge budgets, revenue tracking and expense control to ensure financial sustainability
Prepare and submit accurate daily, weekly and monthly financial and performance reports
Reconcile petty cash, credit card transactions and supplier invoices, maintaining transparent records
Monitor Property Management System (PMS) trial balances and resolve discrepancies promptly
Support internal and external audits by ensuring compliance with financial controls and standard operating procedures
Oversee inventory management and conduct regular stock takes across departments
Investigate financial variances and implement proactive cost-control measures to optimize lodge operations
 
Guest Experience:
 
Personally welcome guests and ensure their stay exceeds expectations
Handle guest feedback with professionalism and empathy
Uphold confidentiality and protect guest and lodge property
 
Staff Leadership:
 
Lead recruitment, onboarding and performance management of lodge and camp staff.
Conduct training, appraisals and disciplinary procedures in line with company policy.
Foster a culture of excellence, respect and continuous development.
Build strong interdepartmental relationships to ensure operational effectiveness
 
Compliance & Sustainability:
 
Actively participates in the Health and Safety committee to uphold workplace standards.
Well-versed in Employment Equity principles and reporting requirements.
Demonstrates a solid understanding of labour law and confidently manages disciplinary procedures when required.
Ensure adherence to SANParks regulations, environmental standards and safety protocols.
Maintain up-to-date licences and permits for camp operations and staff.
Champion eco-conscious practices and community development initiatives.
 
Health & Safety:
 
Implement emergency procedures and ensure staff training and drills.
Maintain compliance with OHS legislation and lodge standards.
 
Reporting & Communication:
 
Maintain clear communication channels with staff, guests and senior leadership.
Provide regular updates on lodge performance, guest feedback and operational incidents.
Support internal and external audits and ensure documentation accuracy.
 
Continuous Improvement:
 
Analyse feedback to identify areas for enhancement.
Introduce innovative ideas
 
Requirements:
 
Grade 12
A formal hospitality qualification
At least 3-5 years’ experience in luxury lodge or hospitality management, with strong administrative exposure
Strong leadership, interpersonal, and crisis management skills.
Excellent communication and financial acumen.
Proficient in Microsoft Office and Property Management Systems (e.g., Apex, Opera).
Valid driver’s licence
First aid training and knowledge are beneficial.
Fluency in English; knowledge of Shangaan or other African languages is advantageous.
Professional, detail-oriented, and guest-centric.
Adaptable, resilient, and composed under pressure.
Self-disciplined, punctual, and respectful.
Passionate about hospitality, nature, and cultural engagement.
Able to work independently and take full responsibility for tasks.
Strong organisational skills and financial acumen.
Warm and welcoming demeanour with a commitment to excellence.