Duties:
 
Efficient assistance with front of house, including Guest billing and Lodge stock controls, procurement and management.
Rooming checks
Coordinating day to day lodge staff activities and duties
Communicating Guests needs and special requests to all teams.
Maintaining a high service ethic and standard across all aspects of the Lodge
Assist in implementing and maintaining systems and procedures
Assist in managing Lodge Inventories
Maintaining and building relationships with key suppliers and agents
Conducting daily game drives including collecting and returning guests
Assisting with on-site basic maintenance and coordinating all other maintenance projects on site in conjunction with industry professionals
Vehicle management maintenance, services and fuel cost management.
Stock management and procurement
Overall maintenance of the lodge and all facilities
Ensuring that all routine maintenance is done
Hosting
 
Requirements:
 
Matric / Grade 12
FGASA Nature Guide Level 1 or NQF4 Guide Qualification with up to date and current DEAT, FGASA, FIRST AID and PDP
Min 4 years’ experience as a Field Guide in a BIG 5 Reserve
ARH
Trails qualification (Back up or Lead) would be advantageous.
A hospitality qualification would be advantageous.

Duties:
 
Lead and motivate a dedicated team to deliver world-class guest service.
Oversee all departments including front-of-house, housekeeping, food & beverage, game drives and maintenance.
Manage budgets, stock control and operational costs effectively.
Ensure compliance with company standards, safety and environmental practices.
Foster positive guest relations and uphold the lodge’s brand values.
Work closely with reservations, marketing and head office to drive occupancy and revenue growth.
 
Requirements:
 
Grade 12
A formal hospitality qualification
Minimum 3–5 years’ lodge or hospitality management experience.
Strong leadership, communication, and organizational skills.
A hands-on approach with an eye for detail and service excellence.
Sound financial and administrative understanding.
Passion for the bush and commitment to sustainable tourism.

Duties:
 
Guest Experience & Service
 
Be a visible and hands-on host, meeting and engaging with guests daily to ensure a personalized and unforgettable stay.
Maintain the established standards of guest care, guest delight and guest feedback management, always turning guest comments into opportunities for improvement.
Respond promptly and graciously to all guest queries, complaints and special requests
Act as the primary contact for high-profile guests, VIPs, travel agents and media visits as required.
Conduct regular guest briefings and ensure all activities and experiences run seamlessly.
 
Lodge Operations:
 
Ensure consistent communication and alignment with all other lodge departments to ensure seamless service delivery.
Ensure departmental procedures and service standards are current and in line with company SOPs and guest expectations.
Maintain cleanliness, orderliness, and presentation of the lodge at all times.
 
Staff Leadership & Development:
 
Lead, mentor, and motivate the guest services team, setting clear goals and performance expectations.
Develop and support talent, including identifying and training team members for career growth.
Conduct regular performance reviews, ensuring transparent communication, two-way feedback and follow up on agreed personal development plans.
Foster a collaborative and inclusive culture across all lodge departments.
 
Financial & Stock Controls:

Support accurate financial processes including daily expenditure control, stock control, ordering and stock-take processes.
Monitor guest services costs and recommend efficiencies without compromising guest satisfaction.
Adhere to par stock levels and manage supplier relations for guest service products.
 
Compliance & Standards:
 
Maintain adherence to all company health, safety, and sustainability policies
Ensure full team compliance with the company’s sustainability initiatives around water, waste, energy and local partnerships.
Implement and follow all HR policies and procedures including roster management, leave, overtime and discipline.
 
Communication & Reporting:
 
Attend regular management meetings to report on guest feedback, lodge service performance, and staff development.
Prepare timely and accurate reports for the General Manager and support office as required.
 
Requirements:
 
Grade 12
A formal hospitality qualification degree or diploma
Minimum of 3-5 years’ experience in a senior lodge management or guest services role in a 5* safari or boutique hotel environment.
Proven track record in delivering exceptional guest experiences.
Strong leadership and interpersonal skills — a natural motivator and team player.
Excellent communication skills, both written and verbal.
High level of professionalism, emotional maturity, and flexibility.
Organized, with exceptional attention to detail and problem-solving skills.
Solid knowledge of lodge operations and luxury guest expectations.
Valid driver’s license and own transport essential.
Computer literate (MS Office Suite) and familiar with property management systems.