Job Description
About the Role
The Lodge Manager at Wild Dreams Hospitality is a key leadership position responsible for delivering exceptional guest experiences and overseeing all aspects of lodge operations. This is a unique opportunity to join our team as a senior manager in a 5-star safari or boutique hotel environment, where you will be responsible for driving business growth while maintaining the highest standards of luxury service and hospitality.
Key Responsibilities
- Be a visible and hands-on host, meeting and engaging with guests daily to ensure a personalized and unforgettable stay.
- Maintain the established standards of guest care, guest delight, and guest feedback management, always turning guest comments into opportunities for improvement.
- Respond promptly and graciously to all guest queries, complaints, and special requests; use all feedback as a learning platform.
- Act as the primary contact for high-profile guests, VIPs, travel agents, and media visits as required.
- Conduct regular guest briefings and ensure all activities and experiences run seamlessly.
Requirements
- Minimum of 3-5 years’ experience in a senior lodge management or guest services role in a 5-star safari or boutique hotel environment.
- Proven track record in delivering exceptional guest experiences.
- Strong leadership and interpersonal skills: a natural motivator and team player.
- Excellent communication skills, both written and verbal.
- High level of professionalism, emotional maturity, and flexibility.
- Organized, with exceptional attention to detail and problem-solving skills.
- Solid knowledge of lodge operations and luxury guest expectations.
- Valid driver’s license and own transport essential.
- Computer literate (MS Office Suite) and familiar with property management systems.
Qualifications
- Minimum Bachelor’s degree in Hospitality Management or related field required.
Salary & Benefits
A competitive salary will be offered, plus a range of benefits including contribution to provident fund and medical aid, private accommodation with modern amenities, and access to fitness centre.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Management Jobs in Mpumalanga
The management sector in Mpumalanga is a diverse and growing industry, with various sectors such as agriculture, mining, and manufacturing creating job opportunities for professionals with leadership skills. Typically, these roles are found in large-scale operations, government institutions, and multinational corporations that have a presence in the province. Generally, this field is characterized by a high demand for experienced managers who can oversee day-to-day operations, make strategic decisions, and drive growth.
Salary expectations for management positions in Mpumalanga vary widely depending on factors such as experience, company size, and industry sector. Commonly, salaries range from approximately R600 000 to R1,2 million per annum, although this is a broad range and actual salaries may differ based on individual circumstances. For instance, senior executives or those in specialized fields like IT management may earn higher salaries, while entry-level positions may start at lower figures.
Common skills required for management roles in Mpumalanga include strong leadership and communication skills, strategic thinking, problem-solving abilities, and the capacity to adapt to change. Other essential skills often include financial management expertise, project coordination, and talent development capabilities. These skills are generally applicable across various industry sectors, including financial services, technology, manufacturing, and agriculture.
Industry sectors commonly employing management roles in Mpumalanga include large-scale agricultural operations, mining companies, manufacturing facilities, and government institutions. In the financial services sector, for example, managers may oversee daily operations, manage budgets, and develop strategies to improve customer service. In the technology industry, managers often focus on IT infrastructure management, software development, and talent acquisition.
Career progression paths for managers in Mpumalanga typically involve taking on increasingly senior roles within a company or industry, such as from operations manager to department head or from project manager to business unit leader. Many organizations also invest in developing their employees’ skills through training programs, mentorship schemes, and leadership development initiatives. By cultivating strong management skills and staying adaptable, professionals in this field can build successful careers and drive growth in various sectors.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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