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Cape Town City Centre: Contracts Manager – Electrical

Cape Town City Centre: Contracts Manager – Electrical

Posted on 2025-05-09 00:00:00

Job Summary

Requirements Trade-related qualification. Minimum 5 years experience in the forklift industry. Proven expertise in service management within the industrial equipment sector . Strong knowledge of company policies, procedures, and customer retention strategies . Proficiency in Microsoft programs. Solid background in capital equipment servicing at a senior management level. Decision-making ability with a balance of strategic and operational involvement. Excellent staff leadership and team management skills. Hands-on approach to service operations as required. Role purpose To lead the service department and drive operational excellence in the forklift industry. This role requires strong leadership, strategic planning, and customer-focused service management to ensure high-quality support and efficiency. Key Responsibilities Staff Leadership & Performance Management Develop and implement manpower structures to optimize departmental performance. Lead and motivate the service team towards achieving business goals. Define and communicate performance targets, measures, and outcomes to staff. Ensure effective communication strategies and staff engagement. Manage team performance through training, counselling, and corrective action. Oversee dispute resolution, grievances, and procedural changes. Implement and improve processes to enhance service efficiency and quality. Ensure compliance with HR, SHE, and QA policies. Service & Project Execution Oversee product dispatch and delivery, ensuring timely corrective actions when needed. Monitor customer backorders and follow up on parts availability daily. Review service reports and job cards to identify additional work opportunities. Track, analyze, and report key customer service metrics. Conduct random inspections on serviced equipment to ensure quality and efficiency. Manage warranty claims and standby service requirements. Drive customer satisfaction through effective service and communication. Business Strategy & Management Develop departmental business plans and budgets, ensuring alignment with company goals. Monitor performance targets, analyze variances, and implement corrective measures. Provide strategic insights and contribute to overall business development. Ensure accurate and timely submission of reports. Maintain industry-related pricing and competitive market awareness.

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