Nelspruit: Reservations And Revenue Manager posted by HotelJobs

We are looking for an experienced Reservations and Revenue Manager to lead the Reservations Department and Head Office of a prestigious 5-star luxury establishment. This is an exciting opportunity for a dynamic individual with a passion for luxury hospitality and a proven track record in managing reservations and revenue for high-end properties.

Main Responsibilities:

• Oversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation

• Manage and lead the reservations team, providing coaching, training, and motivation

• Maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders

• Monitor and implement revenue strategies, analyzing market trends and booking patterns to optimize yield

• Ensure accurate data management, reporting, and system maintenance on Nightsbridge and various booking portals

• Maintain high standards of guest service, ensuring personalized communication and attention to detail

• Handle VIP bookings, special requests, and problem solving with professionalism

• Manage all incoming emails, phone calls, and messages as required, ensuring all guests receive the best service possible

• Work closely with other Heads of Departments

• Attend meetings, write reports, and provide feedback as required

Main Requirements:

• Grade 12 and relevant tertiary qualification

• 3+ years Reservations Manager experience in a luxury/5-star environment

• Strong leadership, communication, and people management skills

• Proven experience in revenue management principles and systems

• Proficiency in hotel booking systems (e.g., Nightsbridge or similar)

• Exceptional attention to detail and organizational abilities

• Guest-focused with excellent interpersonal skills

• Ability to work under pressure in a fast-paced luxury environment

• Experienced in MS Office and Excel

• Availability to work within opening hours, including public holidays and weekends as required

If you believe you have what it takes, please send your updated CV to: Apply Below