Key Responsibilities: Manage and oversee daily store operations, including staff supervision and scheduling Ensure excellent customer service and handle client queries or complaints professionally Monitor stock levels, place orders, and manage suppliers to ensure the availability of products Maintain quality, hygiene, and food safety standards at all times Drive sales and meet store targets through effective merchandising and promotions Manage cash-ups, banking, and financial controls within the store Train, motivate, and develop staff to deliver high performance  Requirements & Qualifications: Matric / Grade 12 (essential) 3–5 years’ retail management experience (butchery/poultry/FMCG industry advantageous) A Retail Management or Business Administration certificate/diploma (advantageous) Food Safety / Hygiene Certificate (advantageous) Strong leadership and people management skills Knowledge of stock control, ordering, and supplier management Excellent communication and problem-solving skills Ability to work under pressure in a fast-paced retail environment Must be flexible to work retail hours, including weekends and public holidays