Phalaborwa: Assistant Wellness Manager posted by Kendrick Recruitment

Kendrick Recruitment is seeking an experienced Assistant Wellness Manager for a luxury safari lodge in the Greater Kruger.

This live-in position is ideal for a hands-on, professional wellness manager with strong leadership skills, a passion for guest wellbeing, and the ability to maintain the highest standards in a luxury safari lodge environment.

Key Responsibilities

Operational

• Oversee the day-to-day running of the Wellness Centre in the Wellness Managers absence

• Ensure all areas are clean, stocked, and maintained to high standards

• Implement opening and closing procedures for the Wellness Centre

• Report and follow up on maintenance issues

• Ensure correct ambiance, including music and environment, for a premium guest experience

• Maintain, update and adhere to standard operating procedures and checklists

Guest Experience

• Proactively engage with guests to promote Wellness Centre services

• Conduct all treatments according to internationally recognised standards

• Manage private villa bookings, yoga classes, and boutique sales

• Ensure guest safety, privacy, and confidentiality in line with POPIA and professional spa standards

• Host guests when required, providing a holistic and memorable wellness experience

• Assist guests in the salon, gym, and yoga areas

Team Management

• Train, coach, and manage therapists, ensuring adherence to protocols and service standards

• Conduct performance reviews and manage underperformance in consultation with management

• Promote team spirit, motivation, and good communication

• Ensure therapists maintain professional appearance, hygiene, and conduct at all times

• Maintain understanding and implementation of all wellness offerings and special touches

Administration

• Coordinate stock takes, report shortages, and manage inventory

• Maintain awareness of health and safety hazards, chemical use, and hygiene practices

• Support budget monitoring and ensure efficient purchasing

• Build relationships with suppliers and identify future sourcing opportunities

• Ensure accurate reporting of treatments, stock, and sales

Requirements

• Proven experience in a senior wellness or spa management role within a luxury environment

• Strong knowledge of spa treatments, wellness therapies, and holistic approaches

• Excellent leadership, communication, and interpersonal skills

• Ability to mentor and develop staff

• Attention to detail, organisation, and high standards of professionalism

• Flexible, proactive, and guest-focused

• Knowledge of health and safety regulations in a spa environment

• Ability to work independently and as part of a team

Package

• Salary: R16,000

• Live-in position

• Opportunity to grow within a luxury safari lodge setting

Candidates who meet the above requirements and are keen to apply are invited to submit their CV for consideration.