Job Description
About the Role
We are seeking a detail-oriented and experienced Quality Assurance (QA) Agent to join our call centre team, where you will play a crucial role in ensuring high-quality service delivery to our customers.
Key Responsibilities
- Monitor and evaluate agent calls for quality, compliance, and performance
- Provide constructive feedback and coaching to agents
- Identify trends, gaps, and training needs
- Ensure adherence to company policies and procedures
- Compile QA reports and performance insights
Requirements
Previous call centre experience (QA experience preferred)
Strong attention to detail and listening skills
Excellent communication and reporting abilities
Knowledge of call centre KPIs and compliance standards
Ability to work independently and meet deadlines
Qualifications
None specified
Salary & Benefits
Competitive salary, Straight working hours, Professional and supportive work environment, Growth and development opportunities
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Scientific / QA Jobs in eThekwini
In eThekwini, the city ofDurban, South Africa, is home to a thriving scientific and QA (Quality Assurance) community, with many multinationals operating in the region. The job market for these professionals is generally strong, with a high demand for skilled individuals who can contribute to the development and testing of innovative technologies.
Typically, salaries for scientific and QA roles in eThekwini vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level positions may offer salary ranges from R400 000 to R700 000 per annum, while senior roles can command salaries ranging from R1 million to R3 million or more. However, it’s essential to note that these are broad estimates, and actual salaries can vary significantly depending on individual circumstances.
Common skills required for scientific and QA roles in eThekwini include proficiency in programming languages such as Python, Java, or C++, as well as experience with software testing frameworks and tools like JUnit or Selenium. Other essential skills include analytical thinking, problem-solving abilities, strong communication skills, and the ability to work effectively in a team environment.
Many industries commonly employ scientific and QA professionals, including the technology industry, financial services sector, manufacturing sector, and pharmaceuticals sector. These roles often involve testing and validating software applications, ensuring that they meet required standards and specifications.
Career development opportunities for those working in scientific and QA roles are generally excellent, with many companies offering training and development programs to help employees upskill and advance their careers. Typically, individuals can expect to progress from junior roles to senior positions within 5-10 years of experience, with the potential to move into management or leadership roles further down the line.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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