Port Elizabeth: CRM/Database Administrator

As the CRM Administrator, you will play a pivotal role in maintaining, developing, and optimising our CRM system to ensure it supports internal teams and aligns with business objectives. Youll be joining a team that is in the early stages of building and refining its CRM infrastructure, providing you the opportunity to shape and improve systems that will support future scalability. Key Responsibilities CRM System Management Manage the day-to-day operations of the CRM system, including user access, security settings, system updates, and data integrity. Cross-Functional Collaboration Work closely with sales, marketing, customer service, and IT teams to troubleshoot CRM issues, identify system improvements, and enhance overall user experience. Reporting & Analytics Develop and maintain reports and dashboards that offer insights into sales, customer behaviour, and operational performance. Monitor KPIs and provide recommendations based on data trends. Data Management & Quality Perform regular audits and implement data cleansing strategies to ensure data accuracy and consistency. Oversee the import/export of data, integrations, and backups. User Training & Support Design and deliver training for new and existing users. Provide ongoing technical support and ensure user adoption of CRM best practices. Minimum Requirements Matric (Grade 12) Minimum 5 years experience in CRM and ERP system administration Strong understanding of CRM architecture and best practices Advanced MS Excel skills (pivot tables, VLOOKUP, data analytics) Solid knowledge of database structures and systems (e.g., SQL) Experience in user management, customisation, and reporting Strong analytical and problem-solving capabilities Excellent attention to detail and organisational skills Clear and confident communication skills with the ability to engage across departments Advantageous Bachelor’s degree in Information Systems, Business, or a related field Background in sales support, leasing, or rental industries Sage CRM or ERP experience Understanding of procurement, sales, and financial processes Ideal Personality Traits Goal-oriented and self-motivated Analytical thinker with a solutions-driven mindset Strong team leadership and collaboration skills Proactive and adaptable in a dynamic work environment