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Port Elizabeth: Retail Store Manager

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Job Description

Retail Store Manager Role Summary: We are seeking an experienced and high-potential retail professional to join as a Store Manager. The successful candidate will be responsible for overseeing the full store operation, including sales performance, inventory management, shrinkage control, staff leadership, and customer service excellence. Duties include: Manage and support the full store operation to ensure optimal performance. Drive sales growth and achievement of store KPIs and targets. Oversee inventory management, stock control, and shrinkage prevention. Ensure compliance with operational standards, policies, and procedures. Champion exceptional customer service and improve customer satisfaction ratings. Monitor and control expenses to maximise profitability. Lead, coach, and develop team members for succession and career growth. Execute promotional and merchandising strategies effectively. Analyse performance data and implement corrective actions where required. Step into an acting regional leadership role when required. Key KPIs: Sales growth and turnover performance Expense and budget control Team development and succession planning Shrinkage and loss prevention Customer service and satisfaction ratings Minimum Requirements: Diploma or Advanced Certificate in Retail Management / BCom Degree / Retail Management Diploma / related Commercial qualification Minimum 5 years’ experience in retail store management or senior supervisory role. Experience managing full store operations including staff, stock, and financial performance. Systems & Technical Skills (Advantageous): Exposure to SAP, Unisolv, or Kronos systems. Computer literate (MS Office, POS systems). Strong numerical and analytical skills. Competencies & Skills: Strong business and commercial acumen. Proven leadership and people management capability. Results-driven with a focus on operational excellence. Excellent communication and interpersonal skills. Ability to work under pressure in a fast-paced retail environment. Problem-solving and decision-making ability. Organised, disciplined, and detail-oriented. Personal Attributes: Energetic, self-motivated, and professional. Passionate about retail and customer service. High integrity and reliability. Willingness to learn and grow into more senior leadership roles. Other Requirements: Clear criminal and credit record. Valid driver’s license and own reliable transport. Willingness to work retail hours (weekends, public holidays, shifts).

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How to Apply

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About Retail / wholesale Jobs in Nelson Mandela Bay

In Nelson Mandela Bay, the retail and wholesale sector is a significant contributor to the local economy, with many businesses operating in this space. Typically, job seekers can expect to find opportunities in retail and wholesale positions across various industries, including financial services, technology, and manufacturing. These roles often involve working in fast-paced environments, interacting with customers, and managing inventory.

Generally, salaries for retail and wholesale positions in Nelson Mandela Bay can vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide an exact salary range without knowing the specific circumstances, common broad ranges include R400 000 – R600 000 per annum for entry-level positions and upwards of R800 000 – R1 200 000+ per annum for more senior roles. It’s essential to note that actual salaries may differ significantly from these estimates, and it’s always best to research specific job openings and companies to get a clearer understanding of compensation.

Common skills required for retail and wholesale positions in Nelson Mandela Bay include excellent communication and customer service skills, ability to work well under pressure, basic math and stock management skills, and often proficiency in Microsoft Office and other productivity software. Attention to detail, organisational skills, and the ability to adapt to changing situations are also highly valued.

The retail and wholesale sector is a diverse industry with various sectors that commonly employ these roles. Financial services sector, technology industry, manufacturing sector, and wholesale and distribution companies are just a few examples of industries that often require professionals in this space. Other notable industries include e-commerce, hospitality, and logistics.

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Career progression opportunities for those in retail and wholesale positions in Nelson Mandela Bay can vary depending on individual performance and interests. Typically, promotions to senior roles or leadership positions may be available for those who demonstrate strong leadership skills, a willingness to learn and adapt, and a commitment to excellence. Opportunities may also exist in related fields such as supply chain management, inventory control, or retail management. With the right training and experience, it’s possible to transition into these areas and expand career horizons.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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