Port Elizabeth: Sales Representative

KEY PERFORMANCE AREAS Business Development Maintain the companys brand reputation and business ethos in a professional manner at all times. Call on an average of ten (10) clients per day and ensure the weekly call report is completed and submitted to the Sales Manager . Complete and manage a client call planner , repeated on a 46 week cycle . Monitor sales performance and gross profit activities . Present and sell company products and services to both existing and prospective clients. Follow up on new leads and referrals generated through field activities. Conduct product demonstrations at new and existing client sites. Develop new business opportunities within existing accounts ( upselling ). Achieve agreed sales targets . Customer Relationship Management Complete written service reports where required, discuss these with relevant stakeholders, and submit copies to the Sales Manager . Ensure client staff training is conducted and that all related administration is completed, including training registers and certificates . Build and maintain strong relationships with all key stakeholders within the client portfolio (e.g. Buyers, General Managers, Chefs, Contract or Area Managers ). Provide prompt service and assistance at all times. Assist with customer deliveries in unforeseen circumstances when required. Advise clients on the most suitable products and their effective and efficient use. Manage account services through regular quality checks and follow-ups. Carry out technical installations, repairs, and maintenance of equipment where necessary. Apply a consultative sales approach , using hands-on service to enhance overall customer value. Provide emergency after-hours service coverage to key customers when required. Strengthen client relationships through innovative products, sales demonstrations, regular servicing, and ongoing training. Gain an in-depth understanding of client operations and provide tailored solutions as an expert in advanced cleaning and sanitation processes . Communication & Feedback Attend and actively participate in all sales meetings . Communicate market intelligence , including competitor products, special account developments, and field activity insights, to the Sales Manager . Provide the Sales Manager with relevant service report data as required. Submit weekly sales and technical reports to the Sales Manager. Adhere to Company Data and Communication Policies at all times. Use prescribed templates where applicable. Comply with all set deadlines . Administration Services Assist the Debtors Department with follow-ups on outstanding monies when required. Ensure correct completion of cash or credit application forms for all new clients. Maintain accurate and updated client contact information . Manage product merchandising in the market , maintaining strict brand image control (e.g. stickers, wall charts). Provide quotations within 24 hours of client visits and ensure timely follow-up. Ensure compliance with HSE standards relevant to product supply at client sites. Perform stock management and stock taking as required. Self-Development Continuously expand product knowledge , including chemicals, dosing equipment, and cleaning systems. Stay informed of industry developments and trends . Attend all company-provided training courses . Continuously improve selling skills through self-study and development. Experience & Qualifications Grade 12 / Matric . Sales or Marketing Diploma (advantageous) . Minimum of three (3) years experience in a similar sales environment (essential) . Intermediate proficiency in Microsoft Office . Excellent selling, presentation, communication, and interpersonal skills . Strong negotiation skills . Valid drivers licence and own vehicle required . Strong organisational and multitasking abilities . Ability to meet deadlines . Bilingual . Personal Attributes Healthy, positive, and self-motivated individual. Patient, tactful, diplomatic, and approachable . Ability to remain calm under pressure . Strong situational awareness . Excellent verbal and written communication skills . High regard for confidentiality . Strong organisational and problem-solving skills . Team player with the ability to work independently. High attention to detail and accuracy . Strong presentation skills .