Port Elizabeth: Service Technician

About the Role

We are seeking an experienced Service Technician to join our team in Port Elizabeth. As a key member of our operations, you will be responsible for delivering exceptional service and support to our clients, while also driving business growth and maintaining our brand reputation.

Key Responsibilities

• Conduct an average of ten client calls per day and ensure that a weekly call report is completed and submitted to the Sales Manager.
• Complete and maintain a client call planner on a rolling four- to six-week cycle.
• Monitor sales performance and gross profit activities.
• Provide written service reports for clients where required, discuss them with relevant stakeholders, and submit copies to the Sales Manager.
• Complete laundry load count and calibration reports, ensuring all information is accurately recorded on the relevant Excel spreadsheets to support costing forecasts.
• Ensure staff training is conducted for all clients and that all related administrative requirements are completed (e.g. training registers, training certificates).
• Build and maintain strong working relationships with all key stakeholders within the client portfolio (e.g. Buyers, General Managers, Chefs, Contract or Area Managers).
• Provide prompt, professional service and assistance at all times.
• Assist with customer deliveries in unforeseen circumstances when required.
• Assess customer needs and recommend the most suitable products and their efficient use.
• Perform technical installations, programming, repairs, and maintenance of electronic chemical dosing equipment on commercial laundry machines, dishwashers, glass washers, and crate washers.
• Install soap dispensers, chemical dosing systems, and other company-related solutions for kitchen, laundry, food processing, and housekeeping environments.

Requirements

• Experience in the installation and maintenance of laundry dosing equipment.
• Experience in programming laundry machines.
• Experience in the installation of dish machines and chemical dosing units.
• Knowledge of maintenance and repair of industrial dish machines.
• Valid drivers licence and reliable transport.
• Strong attention to detail with a proactive approach to troubleshooting and problem-solving.

Qualifications

• Grade 12.
• A technical qualification will be advantageous.
• Intermediate proficiency in MS Office (Word, Excel, PowerPoint, etc.).
• Intermediate experience with virtual platforms (e.g. MS Teams, Zoom).

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