Port Elizabeth: Service Technician

About the Role

As a Service Technician in Port Elizabeth, you will play a crucial role in maintaining our company’s brand reputation and business ethos by providing exceptional customer service and support to our clients. You will be responsible for conducting client calls, monitoring sales performance, and ensuring that all administrative requirements are completed. If you have excellent communication skills, a strong attention to detail, and the ability to work independently and collaboratively as part of a team, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Conduct an average of ten client calls per day
• Complete and maintain a client call planner on a rolling four- to six-week cycle
• Monitor sales performance and gross profit activities
• Complete written service reports for clients where required
• Discuss written service reports with relevant stakeholders and submit copies to the Sales Manager
• Complete laundry load count and calibration reports, ensuring all information is accurately recorded on the relevant Excel spreadsheets
• Ensure staff training is conducted for all clients and that all related administrative requirements are completed
• Build and maintain strong working relationships with all key stakeholders within the client portfolio
• Provide prompt, professional service and assistance at all times
• Assist with customer deliveries in unforeseen circumstances when required
• Assess customer needs and recommend the most suitable products and their efficient use
• Perform technical installations, programming, repairs, and maintenance of electronic chemical dosing equipment on commercial laundry machines, dishwashers, glass washers, and crate washers
• Install soap dispensers, chemical dosing systems, and other company-related solutions for kitchen, laundry, food processing, and housekeeping environments
• Provide after-hours emergency service support to customers when required
• Strengthen customer relationships through innovative products, sales demonstrations, regular service visits, and ongoing training

Requirements

• Grade 12
• A technical qualification will be advantageous
• Valid drivers licence and reliable transport
• Experience in the installation and maintenance of laundry dosing equipment
• Experience in programming laundry machines
• Experience in the installation of dish machines and chemical dosing units
• Knowledge of maintenance and repair of industrial dish machines

Qualifications

• None mentioned

Salary & Benefits

• Not specified