Port Elizabeth: Service Technician

KEY PERFORMANCE AREAS Business Development Maintain the companys brand reputation and business ethos in a consistently professional manner. Conduct an average of ten client calls per day and ensure that a weekly call report is completed and submitted to the Sales Manager. Complete and maintain a client call planner on a rolling four- to six-week cycle. Monitor sales performance and gross profit activities. Customer Relationship Management Complete written service reports for clients where required, discuss them with relevant stakeholders, and submit copies to the Sales Manager. Complete laundry load count and calibration reports, ensuring all information is accurately recorded on the relevant Excel spreadsheets to support costing forecasts. Ensure staff training is conducted for all clients and that all related administrative requirements are completed (e.g. training registers, training certificates). Build and maintain strong working relationships with all key stakeholders within the client portfolio (e.g. Buyers, General Managers, Chefs, Contract or Area Managers). Provide prompt, professional service and assistance at all times. Assist with customer deliveries in unforeseen circumstances when required. Assess customer needs and recommend the most suitable products and their efficient use. Perform technical installations, programming, repairs, and maintenance of electronic chemical dosing equipment on commercial laundry machines, dishwashers, glass washers, and crate washers. Install soap dispensers, chemical dosing systems, and other company-related solutions for kitchen, laundry, food processing, and housekeeping environments. Apply the companys consultative sales approach by delivering hands-on service to enhance overall customer value. Provide after-hours emergency service support to customers when required. Strengthen customer relationships through innovative products, sales demonstrations, regular service visits, and ongoing training. Develop a strong understanding of customer operations and provide tailored solutions as a specialist in advanced cleaning and sanitation processes. Communication and Feedback Attend and actively participate in all sales meetings. Communicate information regarding competitor products, key account developments, and other relevant market intelligence gathered during field activities to the Sales Manager. Submit a weekly sales and technical report to the Sales Manager. Adhere to company data and communication policies at all times. Use prescribed templates where applicable. Meet all set and required deadlines. Administration Services Assist the Debtors Department with the follow-up of outstanding payments when required. Ensure that all new clients complete the correct cash or credit application forms. Maintain accurate and up-to-date client contact information. Manage product merchandising in the market and maintain brand image standards (e.g. stickers, wall charts). Ensure that HSE standards relating to product supply are maintained at client sites. Perform stock management and stock-taking on a regular basis when required. Self-Development Continuously expand product knowledge related to chemicals, dosing equipment, and cleaning systems. Stay informed of industry developments and changes. Attend all training courses provided by the company from time to time. Continuously improve selling skills through self-study and practical application. EXPERIENCE AND QUALIFICATIONS Grade 12. A technical qualification will be advantageous. Valid drivers licence and reliable transport. Experience in the installation and maintenance of laundry dosing equipment. Experience in programming laundry machines. Experience in the installation of dish machines and chemical dosing units. Knowledge of maintenance and repair of industrial dish machines. Willingness to be hands-on and work collaboratively with team members. Strong attention to detail with a proactive approach to troubleshooting and problem-solving. COMPUTER LITERACY Intermediate proficiency in MS Office (Word, Excel, PowerPoint, etc.). Intermediate experience with virtual platforms (e.g. MS Teams, Zoom). PERSONAL ATTRIBUTES Professional and presentable, with excellent verbal and written communication skills. Strong coordination and organisational skills. Ability to deliver accurate work within prescribed deadlines. Able to work independently as well as collaboratively within a team. Capable of performing effectively under pressure. Methodical, systematic, and analytically minded. Emotionally mature with strong professional integrity. High attention to detail. Honest, reliable, and dependable. Healthy, positive, and self-motivated.