Port Elizabeth: Store Floor Supervisor posted by Headhunters

About the Role

Our client, a well-established organisation operating within the automotive retail and distribution industry, is seeking to employ an experienced Store Floor Supervisor to join their branch in Port Elizabeth.

Key Responsibilities

• Achievement of Branch Targets
• Sales per unit constant communication with sales staff regarding progress towards sales targets is encouraged.
• Stock identified to be priority sales items must be communicated with internal sales staff daily/weekly.

• Successful Management of Overall Branch Functioning
• Supervising in-house sales staff and provide them the support to perform their duties with success.
• Ensuring staff are adequately trained on product and technical knowledge.
• Ensuring store front is clean and well stocked.
• Ensuring that sales staff accurately process orders.
• Advise and communicate with Retail Branch Manager on any stock shortages.
• Will need to assist with stock take as and when required.
• Conduct random stock counts requested by HQ with Stock Controller.
• Communicate with Dispatch in coordinating urgent deliveries when Retail Branch Manager is on leave.
• Communicate with Retail Branch Manager with regards to stock queries.
• Overseeing IBT requests and ensuring received stock is reconciled to requested stock by IBT. Advising DC if any incorrectly received stock supplied.
• Ensure on-going communication with all entities.
• Maintain conversant with all existing and potential products that are made available from Enertecs suppliers.
• Following general operational procedures and health and safety rules and standards.
• Ensure all staff adequately trained on Xact in the branch.

• Customer Satisfaction
• Greeting customers on entering shop.
• Assisting customers to find the correct goods/products.
• Giving advice and guidance on product selection.
• Dealing with customer refunds after obtaining Retail Branch Managers authorisation.
• Minimising the request for refunds from clients.
• Responsible for dealing with customer complaints.
• Problems resolved Customers are to be treated with respect when dealing with any problems.
• Major problems are to be communicated with the Retail Branch Manager who will then advise on further measures to resolve the issue.
• Responsible for demonstrating the use and operation of the products.
• Providing information about warranties, manufacturing specifications, care, and maintenance of merchandise and delivery options.

• Sales
• Managing of existing and new accounts with regards to the sales of all products which include the building and maintaining of relationships with all customers ensuring prompt and efficient feedback and service delivery.
• Exhibit a positive, friendly & helpful attitude with customers.
• Supporting existing and new customer accounts.
• Manage walk-in retail/wholesale accounts.
• Handling quotations & sales orders on a daily basis.
• Phone client base daily against area listing.
• Sell and promote the brand externally and increasing sales by bringing in new customers.
• Maintain counter area displays of merchandise in an orderly and attractive manner.
• Assist and resolve customer complaints.
• Minimise lost sales.
• Other duties reasonably relating to this position.

• Administration
• Ensuring back-orders are managed and updating clients on progress with regards to ETAs.
• Monitoring the handling of all quotations on a daily basis.
• Lift administrative burden from Retail Branch Manager.
• GRN & GRV stock for BPZ PE daily.
• Debtors assist with payment allocations, debtor recons & queries.
• Creditors recon of BPZ PE accounts and sending to Retail Branch Manager in time to meet deadlines.
• Invoices ensuring invoices agree to GRVs and POs.
• Cash ups ensuring cash-ups for POS are done correctly.
• Reviewing and authorizing credit notes (both stock & warranties) and processing.
• All high value purchases to clear with Head of Finance.
• Ensuring documents are sent to Head Office on a weekly basis.
• Separation of documentation and clear marking of who should receive the documents.
• Asset register for BPZ PE branch.
• Manage stationery (inventory, ordering etc.).
• Processing and capturing IBTs (Inter Branch Transfers).
• Good Communication with relevant departments.
• Manage & keep delivery note books up to date (ensuring all delivery notes are invoiced out by the end of each week).
• Manage scrap & warranty invoicing and banking.
• Expense claims (ensure it is sent in timeously to HO for refunds).
• Attendance register to be completed and sent to HR.
• Capture PODs on ARB and ensure originals are sent to HO weekly.
• Driving and running general errands.
• Adhoc admin duties & filing.

Requirements

• Matric
• Essential customer service and communication skills
• Strong administrator skills
• Attention to detail
• Product and application knowledge, including ability to read catalogues
• Valid drivers license
• Computer literate: MS Office
• Well-spoken and presented (fluent in English)
• Good communicator
• Excellent sales skills with proven track record
• Persu