Port Elizabeth: Store Manager

Why Youll Love This Role: As Store Manager, you will be responsible for overseeing every aspect of store operations, from managing finances and stock levels to leading a team and delivering outstanding customer service. Youll have the opportunity to make a direct impact on sales, profitability, and team success, all while creating an environment where customers feel valued and empowered. Financial Success Drive Profits Manage the Numbers : Ensure store sales and costs are aligned with the budget, achieving financial targets. Stock & Pricing : Implement pricing policies, monitor stock levels, and reduce shrinkage. Conduct weekly stock counts and competitor price checks. Operational Efficiency : Plan weekly stock needs and monitor negative stock reports to ensure smooth and efficient store operations. Customer Service Make Shopping Easy Increase Foot Traffic : Leverage store promotions, create eye-catching displays, and distribute materials to attract and engage customers. Lead by Example : Inspire and motivate your team to deliver exceptional service and strive for high customer satisfaction scores. Resolve Issues Quickly : Handle customer complaints and concerns swiftly, ensuring accurate and timely deliveries. Leadership & Team Development Empower Your Staff Team Meetings : Hold monthly meetings to review performance, address any store issues, and discuss upcoming promotions. Keep your team engaged and aligned with store goals. Invest in Training : Ensure your team receives the necessary training and development. Hold regular one-on-one meetings and performance reviews to encourage growth. Performance Management : Oversee daily operations, manage absenteeism, and take necessary disciplinary action when required. Store Administration Keep Things Running Smoothly Stock Control : Maintain accurate stock levels, ensuring out-of-stock items are minimized (keeping it below 2%). Stock Reporting : Submit weekly negative stock lists and monitor stock against targets to keep everything running efficiently. Stock Availability : Keep key stock items available at all times, especially high-demand products. Opening & Closing Lead from the Front Start Strong : Arrive 30 minutes before opening to conduct a store walkthrough and ensure everything is ready for a productive day. Finish Strong : Plan next-day deliveries with the Yard Manager and ensure your team is prepared and looking sharp. Housekeeping & Fleet Management Keep Everything in Check Vehicle Management : Ensure that vehicles are well-maintained, cleaned regularly, and ready for use. Track service dates and manage vehicle-related expenses. Store & Yard Cleanliness : Maintain a clean, organized store and yard. Ensure products are neatly merchandised and accessible for customers. What Were Looking For: Proven experience in retail management, with a strong track record of driving sales, profitability, and customer satisfaction. Excellent financial management skills and the ability to meet budget targets. Strong leadership abilities with a passion for developing and motivating teams. A proactive, problem-solving mindset with the ability to thrive in a fast-paced environment. A keen eye for detail, ensuring high standards of store presentation, cleanliness, and operations. Ready to Lead? If youre excited to take on a leadership role with our client and make a tangible difference in store performance and customer experience, we want to hear from you! Apply today and take the next step in your retail management career.