Pretoria: Call Centre Agent posted by Numeral Financial Services Group

About the Role

We are seeking a highly skilled Call Centre Agent to join our team in Pretoria. As the first point of contact between our customers and the Company, you will play a crucial role in growing our business and ensuring customer satisfaction. If you have excellent communication skills, a strong ability to work with people, and a passion for sales, we want to hear from you.

Key Responsibilities

• Obtain client information by answering telephone calls; interviewing clients; verifying information;
• Inform clients by explaining procedures; answering questions; providing information;
• Maintain communication equipment by reporting problems;
• Adhere to AABB standards and requirements;
• Sell products and place customer orders in the computer system;
• Answer inbound calls in a timely and friendly manner;
• Evaluate problems and complaints of the callers and provide proper solutions;
• Convert leads received into sales;
• Respond to the needs of customers and provide personalized service;
• Provide information on the company’s products or services and generate interest in the offer;
• Upsell products and services;
• Research needed information using available resources;
• Process orders, forms, and applications;
• Route calls to other team members whenever needed;
• Make relevant notes from customer interactions;
• Identify any issues that customers might be struggling with;
• Report on customer feedback;
• Complete call logs and reports;
• Manage and update customer databases;
• Follow-up on customer calls and engagements;
• Boost customer loyalty by offering a proper experience over the phone.

Requirements

• Ability to build strong relationships and effectively identify problems as soon as they arise;
• Analysis of stumbling blocks to find positive solutions and ability to develop alternative solutions to common issues;
• Identify critical factors which will affect certain outcomes, as well as accurately evaluate options and establish priorities;
• Anticipate outcomes and identify consequences;
• Reason well in contexts requiring quantitative analysis;
• Open and honest communication regarding products;
• Actively listen to others to determine approach to be taken and the ability to persuade individuals so as to see reason;
• Successful creation and implementation of negotiation strategy;
• Ability to show empathy with excellent verbal and written communication skills;
• Ability to provide concise and relevant information and able to provide advice when needed;
• Ability to work alongside team to achieve a common goal;
• Be mutually accountable for all projects taken on;
• Ability to encourage differences and opinions;
• Ability to perform tasks in an organised manner;
• Set personal goals and ensure the achievement thereof;
• Plan efficiently and effectively to ensure deadlines are met;
• Ability to remain calm in a situation of conflict;
• Display patience when dealing with stakeholders and team;
• Highly disciplined with a willingness to learn;
• Confident with the ability to apply resilience;
• Cooperative and optimistic;

Qualifications

Matric

Salary & Benefits

Not specified