Pretoria: Client Relationship Manager (Call Center) posted by AtripleA recruitment & temps
Posted on 2025-08-28 00:00:00
| Employer | AtripleA recruitment & temps |
|---|---|
| Category | Call Centre |
| Location | Gauteng / Pretoria |
Job Summary
Location: Pretoria
Salary: R 18 000.00 to R 22 000 p.m
Our client in the Digital printing industry has an opening for a Client Relationship Manager in their call Centre.
Job Specification:
- Management of a 5- seat call center, setting of goals, staff training and motivation.
- Implementing new policies and protocols that will improve client experience.
- Developing scripts and standardizing responses to create cohesion and effective communication.
- Implementing CRM software and ensuring the effective use thereof.
- Dealing with complaints and resolving problems.
- Ensuring that online ordering issues (payment gateway, software issues) are dealt with immediately and effectively.
- Communicating effectively and professionally between production and the client.
- Maintaining a strong knowledge of company processes – understanding the delivery workflows, dispatch protocols, ordering and tracking software’s, company promotions, etc.
- Reporting to management on a weekly basis.
Requirements:
- 5 years call center experience
- 3 years management experience
- Knowledge of IT, printing or photographic processes.
- Has to be fully bilingual in both English and Afrikaans
Please send Updated CV, Qualifications and last payslip to *****@*****.co.za
AtripleA Recruitment and Temps
www.********.co.za
Click Go Apply to apply online!
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