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Pretoria: Customer Liaison Officer

Pretoria: Customer Liaison Officer

Posted on 2025-05-20 00:00:00

Employer Unspecified
Category Admin / clerical / secretarial
Location Tshwane  / Pretoria

Job Summary

Minimum requirements for the role: Must have a Diploma in Agriculture, Logistics, Procurement, Operations and/or Supply Chain General knowledge of the agricultural industry is advantageous Possess the ability to solve problems systematically Professional attitude and appearance while delivering results and meeting customer expectations Strong admin functionality as well as computer knowledge of MS Office (Excel/Word) and MS Outlook Must be bilingual in English and Afrikaans (Read, Write, Speak) due to the nature of the Company’s client base Ability to maintain a strong safety awareness, ensuring compliance with regulations and promoting a safe working environment Must have a valid driver’s license The successful candidate will be responsible for: Responding to stock requests received from Crop Advisors and depots. Executing efficient and accurate ordering and expediting orders. Expediting stock requests and communicating requests with Crop Advisors and depot personnel. Performing buying tasks, including placing purchase orders, sending orders to suppliers, following up on orders, and providing feedback on orders. Monitoring excess stock levels at Crop Advisor warehouses. Following up on GRNs from Crop Advisors with direct deliveries and stock transfers (GITs). Participating in stock takes. Prioritizing tasks and managing time effectively to complete daily responsibilities. Providing relief support for other members of the department. Filling and scanning paperwork. Managing stock returns from depots (Drawbacks). Adhering to all internal control policies of the company. Upholding and working according to all internal and external safety guidelines. Conforming to relevant SHEQ rules and regulations as per company policy. Undertaking any legal ad hoc tasks for which the incumbent is competent as directed by the Warehouse Team Leader or Management. Investigating customer complaints to ensure customer centricity and advising on the process to be followed. Reporting customer complaints to the relevant management staff members and providing details of actions taken. Reporting the outcome of investigations and resolution of problems to the relevant management staff member. Ensuring continued communication throughout the process with the customer until resolution, keeping the Warehouse Team Leader updated. Please note that subsequent to the screening and shortlisting process, all further communication will be entered into, only with the shortlisted candidates

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