Pretoria: E-COMMERCE AND RETAIL OPERATIONS ASSISTANT

Minimum requirements: Proven experience (1-2 years) in an administrative, e-commerce and Retail Operations role. Sport-loving and active lifestyle. Proficiency with e-commerce platforms (e.g., Shopify, WooCommerce, Magento). Strong computer literacy, with confidence using MS Office Suite (Word, Excel) and/or Google Workspace (Docs, Sheets). Meticulous attention to detail and a high level of accuracy. A proactive mindset with the ability to work independently and take initiative. Key Responsibilities: E-commerce & Digital Marketing (Approx. 50% of role). Website Administration: Create, update, and manage product listings on our e-commerce platform (e.g., Shopify, WooCommerce), ensuring all product descriptions, images, pricing, and inventory are accurate and compelling. Order Management: Oversee the entire online order lifecycle, from processing and fulfillment to coordinating shipping and handling customer inquiries, returns, and exchanges. UI/UX Maintenance: Assist with minor website updates and user experience improvements to enhance the customer journey. Liaise with web developers for more complex technical issues. Digital Marketing Support: Assist in the execution of digital marketing initiatives, including drafting and scheduling email marketing campaigns, and providing administrative support for Google Ads campaigns. Retail Operations & Administration (Approx. 50% of role) Store Oversight Support: Act as a key support figure for the physical retail store, assisting the manager in ensuring smooth day-to-day operations. Inventory Management: Manage retail stock levels, process replenishments, conduct stock takes, and assist with inventory forecasting to prevent stockouts and minimise overstock. Schedule Management: Develop, manage, and communicate the weekly/monthly work schedule for retail staff, ensuring adequate coverage at all times. HR Assistance: Provide basic HR administrative support for the retail team, such as tracking leave, assisting with the onboarding of new hires, and maintaining staff records.