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Pretoria East: Client Information Liaison Officer posted by SydSen Recruit

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Job Description

Our client in the automotive industry is looking for an Information and Liaison Officer to join their team in Gauteng, Pretoria East

Requirements:

  • Grade 12 (Matric)
  • Previous call centre experience (essential)
  • Fluency in additional South African languages (advantageous)
  • Ability to work effectively under pressure
  • Knowledge of the Consumer Protection Act (advantageous)
  • Knowledge of the South African Automotive Industry Code of Conduct (advantageous)
  • Strong computer literacy
  • Proven call centre experience
  • Proficiency in English and at least one additional South African language
  • Excellent interpersonal and communication skills
  • Good health and the ability to manage high-volume workloads

Duties and Responsibilities:

  • Handle incoming telephone enquiries, requests for advice, and follow-ups on current cases from complainants and industry participants.
  • Update and maintain the complaints management system.
  • Provide telephonic advice to complainants and industry participants on the Consumer Protection Act.
  • Liaise effectively with internal staff across all levels.



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Posted in Jobs in Gauteng, Jobs in Northern Suburbs, Jobs in Pretoria East, Jobs in South Africa

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