Position: Service Account Manager Location: Port Elizabeth (with oversight over PE and KZN area customers) Industry: Manufacturing Travel Requirements: Frequent travel between Port Elizabeth and KwaZulu-Natal Job Purpose: The Service Account Manager will be responsible for maintaining staff by recruiting, selecting, orienting, and training employees; ensuring a safe, secure, and legal work environment; and developing personal growth opportunities. This role involves approving work reports and time sheets of all technical staff working on customer sites, providing technical information and customer ratios in a timely manner, and maintaining professional and technical knowledge through continuous learning and networking. Key Responsibilities: Staff Management: Recruit, select, orient, and train employees; maintain a safe, secure, and legal work environment; develop personal growth opportunities. Technical Oversight: Approve work reports and time sheets of all technical staff working on customer sites. Information Management: Provide technical information and customer ratios (production, efficiency, waste, etc.) in a timely manner. Professional Development: Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies. Financial Support: Prepare yearly budgets for customers based on sleeve forecasts (labor and parts based, PMs, training, etc.). Service Solutions: Proactively sell service solutions to customers in collaboration with the Key Account Manager (KAM). Performance Improvement: Drive improvements in customer technical performance indicators (TLE, waste, etc.) and financial indicators (cost per ‘000, customer TS results, etc.). Project Participation: Participate with the KAM and project team in project requirements and definitions discussions with customers during the project commercialization phase. Coordination: Work closely with the KAM to coordinate activities within contractual agreements and customer ad hoc requests. Maintenance Planning: Oversee the preparation and planning of preventive maintenance, SP delivery, CM, installation of MP, and claim management. Collaboration: Collaborate with the project team during the project execution phase as needed. Qualifications and Skills: Proven 6-10 years’ experience in a similar role within the manufacturing industry. University Degree in Engineering discipline Arabic, French and German languages Highly preferred Strong leadership and staff management skills. Knowledge in Aseptic technology is preferred Excellent communication and interpersonal skills. Proficiency in budgeting and forecasting. Ability to travel frequently between Port Elizabeth and KwaZulu-Natal. Technical knowledge and experience in managing customer performance indicators.

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