Job Description
About the Role
The Field Service Engineer will be responsible for meeting and performing the daily service repair needs of the customer’s equipment, driving customer satisfaction through Service Excellence, and ensuring compliance with Health and Safety Regulations, General Business Principles, Environmental Health and Safety, and/or other applicable regulatory requirements.
Key Responsibilities
- Maintaining daily communications with customers to ensure proper feedback and follow-up, leading to customer satisfaction.
- Installation, planned maintenance, and corrective maintenance on equipment, including activities performed outside of South Africa.
- Completing all relevant tasks, such as Installations, Preventative Maintenance, Corrective Maintenance, Field Change Orders, and other per Customer Instructions.
- Performing Quality assurance tasks per the Radiation Board of South Africa.
- Escalating technical problems following the escalation processes and tools of the company, utilizing prescribed escalation processes to resolve customer service delivery issues and analysing root causes for effective problem solving.
- Ordering, follow-up, and managing repair parts, including escalations and customer feedback.
- Keeping up-to-date on administrative responsibilities, such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining tools and test equipment properly and ensuring they are calibrated.
- Ensuring compliance with Health and Safety Regulations, General Business Principles, Environmental Health and Safety, and/or other applicable regulatory requirements.
- Supporting/participating in sales opportunities.
- Supporting team work and driving the goals and objectives of company and clients.
Requirements
- Minimum qualification of a Diploma in Clinical/Electrical Engineering or an equivalent certificate or any higher level of education.
- Experience in medical equipment/X-Ray equipment diagnosing and repairing mechanical, electromechanical problems.
- Experience in troubleshooting and responding to customer improving the Customer Experience.
Qualifications
No qualifications mentioned.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Engineering Jobs in Gauteng
Career prospects for engineers in Gauteng, South Africa are typically strong across various industries, driven by the country’s growing need for infrastructure development and technological advancements. The demand for skilled engineers is often high, particularly in sectors such as technology, financial services, and manufacturing, which require innovative solutions to stay competitive.
Salaries for engineers in Gauteng can vary widely depending on factors like experience, company size, and industry sector. Typically, junior engineers can expect salaries ranging from R600 000 to R1 million per annum, while senior engineers with 5-10 years of experience can earn between R1.2 million and R3 million per year. However, it is essential to note that actual salaries may differ due to company-specific factors such as budget constraints or regional variations.
Common skills for engineering roles in Gauteng include proficiency in CAD design software, programming languages like Python or Java, and experience with project management tools. Engineers often require strong problem-solving skills, attention to detail, and effective communication abilities to work effectively in teams. Additionally, knowledge of industry-specific regulations and standards is crucial, particularly in sectors such as construction or manufacturing.
The technology industry, financial services sector, and manufacturing sector are among the most common industries that employ engineers in Gauteng. Other sectors like infrastructure development and renewable energy also provide opportunities for engineers with specialized skills.
Career development opportunities abound for engineers in Gauteng, with many firms offering training programs, mentorship schemes, and opportunities for advancement to senior roles. Typically, engineers can expect to progress to team lead or manager positions within 3-5 years of experience, while senior engineers may take on leadership roles or move into specialized areas like research and development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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