Job Description
About the Role
We are seeking a highly skilled First Line Support Technician to join our team in Pretoria. As a key member of our support team, you will be responsible for providing excellent customer service and resolving technical issues related to VSAT, Fibre, LTE, and Wireless networks.
Key Responsibilities
- Logging Support Calls on Manage Engine Service Desk (our ticketing system).
- Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless.
- Assisting Installers with Installations (Remote Support) if needed.
- Escalating Calls to Second Line Support or Vendor.
- Data Usage Reports.
- Following and Maintaining call logging procedures.
- Fault finding reports, incident reports etc.
- Adhering to our internal Support SLA.
Requirements
- Proven work experience as a First Line Support Technician or Helpdesk Support Technician.
- Minimum 2 years working experience in similar role.
- Must have a knowledge of networking and wireless technologies.
- Hands-on experience with MS Office Suite as well as an ITIL based call logging program.
- Certification in A+ N+ or relevant field (advantageous).
Qualifications
- Matric
- A tertiary qualification in A+ or N+ or relevant field.
How to Apply
Shortlisted applicants will be contacted within 2 weeks. If you do not hear from us by then, your application for this position was unsuccessful, but you have been added to our database for future vacancies.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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