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Pretoria North: Call Centre Operator x 2

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Job Description

About the Role

We are seeking two experienced Call Centre Operators to join our team in Pretoria North, responsible for coordinating logistics operations and providing exceptional customer service. As a key member of our team, you will be required to work rotating shifts, including days, nights, and weekends.

Key Responsibilities

  • Coordinate truck and trailer breakdowns with service providers.
  • Provide regular updates to fleet controllers on repair status.
  • Maintain breakdown records and reports.
  • Authorise and manage diesel requests at approved stations.
  • Capture fuel data (litres, mileage, time, etc.) on the system.
  • Capture and update load information (departure, arrival, mass, kilometres).
  • Monitor truck routes and address unauthorised deviations.
  • Manage driver journey plans, including sleep schedules.
  • Report delays, deviations, and issues to fleet controllers.
  • Respond to incidents (accidents, hijackings) and initiate recovery procedures.
  • Manage pool vehicle bookings, inspections, and reporting.

Requirements

  • 23 years of call centre experience in a logistics environment.
  • Strong communication skills in English, with Afrikaans being advantageous.
  • Willingness to work rotating shifts, including days, nights, and weekends.

Qualifications

Matric (essential)

Diploma or similar in Logistics or Transport Management (not essential)

Salary & Benefits

Salary details not specified.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Transport / logistics / warehouse Jobs in Pretoria

The transport, logistics, and warehouse industry in Pretoria is a dynamic sector that plays a vital role in the country’s economy. Generally, this field is experiencing steady growth due to the increasing demand for efficient supply chain management and the need for reliable transportation services. Typically, professionals working in this sector are sought after for their expertise in managing complex operations and ensuring timely delivery of goods.

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When it comes to salary expectations, transport, logistics, and warehouse roles can offer a competitive range of compensation packages. Broadly speaking, salaries typically fall within the R600 000 – R1 million per annum bracket, although actual figures can vary greatly depending on factors such as experience, company size, and industry sector. For instance, those with advanced degrees or extensive experience may earn higher salaries, while entry-level positions may start at a lower range.

Common skills required for transport, logistics, and warehouse roles include proficiency in transportation management systems (TMS), strong analytical and problem-solving abilities, excellent communication and customer service skills, and knowledge of safety regulations. Other essential skills typically include leadership, strategic thinking, and technical expertise in areas such as supply chain management, inventory control, or fleet management.

This field is often associated with various industry sectors, including the manufacturing sector, where products are transported from production facilities to warehouses for storage and distribution. Financial services companies also frequently require transport, logistics, and warehouse professionals to manage cash-in-transit services, courier operations, or fleet management. The technology industry may employ these roles to support the delivery of IT equipment, software, or peripherals.

Career progression opportunities in this sector are diverse and can range from operational management to senior leadership positions. Typically, professionals with experience and expertise can move into supervisory or management roles, while those interested in advanced careers may pursue postgraduate studies or certifications in supply chain management or logistics. By developing relevant skills and gaining industry experience, individuals can enjoy a rewarding and challenging career in the transport, logistics, and warehouse sector.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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