Pretoria: Restaurant Manager posted by AtripleA recruitment & temps

About the Role

We are seeking an experienced Restaurant Manager to join our team in Pretoria. As a key member of our hospitality management team, you will be responsible for overseeing daily operations, managing staff, and ensuring exceptional customer experiences.

Key Responsibilities

• Oversee daily operations: Manage all aspects of restaurant operations, including opening and closing procedures, scheduling, and staff supervision

• Staff management: Hire, train, and evaluate restaurant staff, ensuring high levels of performance and customer service

• Customer service: Ensure a high-quality customer experience, addressing complaints and resolving issues promptly

• Inventory management: Oversee inventory control, ordering, and stock management to minimize waste and ensure availability of supplies

• Budgeting and cost control: Manage restaurant budgets, track expenses, and implement strategies for cost reduction and profitability

• Health and safety compliance: Ensure the restaurant adheres to all health, safety, and hygiene regulations

• Marketing and promotions: Collaborate on marketing initiatives and promotions to drive customer engagement and increase sales

• Menu development: Work with chefs to plan and develop menu items, ensuring offerings are current, appealing, and profitable

• Vendor management: Build and maintain relationships with suppliers to ensure timely deliveries and cost-effective purchasing

• Reporting: Prepare and present regular reports on financial performance, customer feedback, and operational efficiency

Requirements

• Experience: 2+ years of experience as a Restaurant Manager or in a similar hospitality management role

• Leadership skills: Strong leadership, team-building, and staff management abilities

• Customer service: Excellent customer service skills and a commitment to exceeding guest expectations

• Financial acumen: Strong understanding of budgeting, financial reporting, and cost management

• Communication skills: Excellent verbal and written communication skills

• Problem-solving: Ability to handle challenges, such as customer complaints, staffing issues, or supply shortages

• Time management: Strong organizational skills with the ability to multitask and prioritize tasks efficiently

• Tech-savvy: Familiarity with restaurant management software, point-of-sale (POS) systems, and inventory management tools

• Knowledge of health and safety regulations: Thorough understanding of food safety, health, and hygiene standards

Salary & Benefits

Not specified