Pretoria: Senior IT and Security Support Technician posted by Hire Resolve

Hire Resolve’s client is seeking a Senior IT and Security Support Technician that will play a crucial role in ensuring the smooth operation and security of their clients’ and their own IT infrastructure. This position requires a highly skilled and experienced individual who can provide advanced technical support, implement security best practices, and contribute to the continuous improvement of our IT services. The ideal candidate will be a proactive problem-solver with a strong understanding of various IT systems and security protocols.

Responsibilities:

• Advanced IT Support:
  • Provide expert-level technical support for a wide range of IT systems, including servers, networks, and applications.
  • Troubleshoot and resolve complex hardware and software issues efficiently.
  • Manage and maintain SQL, Linux, PostgreSQL, VMware, Hyper-V, and Microsoft environments.
  • Provide support for Pastel & VIP, Microsoft SharePoint, and HCL Domino.
  • Assist with Veeam implementations and servicing.
• Network and Infrastructure Management:
  • Implement and maintain networking solutions, ensuring optimal performance and security.
  • Manage and support server infrastructure, including physical and virtual servers.
  • Implement and manage cloud solutions, including Microsoft 365, Azure, and hosted backup solutions.
  • Manage and support hosted 3CX solutions.
  • Manage website and domain hosting.
  • Support and maintain the “VADER Cloud” and “VADER Network” services.
• Security Management:
  • Implement and enforce security policies and procedures to protect IT assets.
  • Conduct regular security assessments and vulnerability scans.
  • Respond to and mitigate security incidents.
  • Stay up-to-date with the latest security threats and best practices.
• System Administration:
  • Perform system administration tasks, including user management, system updates, and backups.
  • Monitor system performance and identify areas for improvement.
  • Document IT processes and procedures.
• Client Communication and Support:
  • Provide excellent customer service and technical support to clients.
  • Communicate effectively with clients to understand their needs and provide appropriate solutions.
  • Provide IT advisory and management services to clients.
• Project Participation:
  • Participate in IT projects, including implementations and upgrades.
  • Assist in the development of specialised software and IT solutions.

Qualifications and Skills:

• Proven experience as a Senior IT Support Technician or similar role.
• Strong knowledge of Microsoft SQL, Linux, PostgreSQL, VMware, Hyper-V, and Microsoft environments.
• Experience with network infrastructure management and security.
• Familiarity with cloud solutions, including Microsoft 365 and Azure.
• Experience with Veeam, Pastel & VIP, Microsoft SharePoint, and HCL Domino is highly desirable.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.  
• Relevant certifications (e.g., CompTIA Security+, Microsoft Certified: Azure Administrator Associate, Linux+) are a plus.  
• Experience with 3CX phone systems is a plus.

Benefits:

• Competitive salary based on experience.

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to .za

You can also connect with Daniel, Carmen and Gaby on LinkedIn or contact Hire Resolve
If you meet the above requirements we will contact you within 3 working days