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Pretoria: Senior IT and Security Support Technician posted by Hire Resolve

Pretoria: Senior IT and Security Support Technician posted by Hire Resolve

Posted on 2025-07-16 00:00:00

Employer Hire Resolve
Category Other IT/Computer
Location Gauteng  / Pretoria

Job Summary

Hire Resolve’s client is seeking a Senior IT and Security Support Technician that will play a crucial role in ensuring the smooth operation and security of their clients’ and their own IT infrastructure. This position requires a highly skilled and experienced individual who can provide advanced technical support, implement security best practices, and contribute to the continuous improvement of our IT services. The ideal candidate will be a proactive problem-solver with a strong understanding of various IT systems and security protocols.

Responsibilities:

  • Advanced IT Support:
    • Provide expert-level technical support for a wide range of IT systems, including servers, networks, and applications.
    • Troubleshoot and resolve complex hardware and software issues efficiently.
    • Manage and maintain SQL, Linux, PostgreSQL, VMware, Hyper-V, and Microsoft environments.
    • Provide support for Pastel & VIP, Microsoft SharePoint, and HCL Domino.
    • Assist with Veeam implementations and servicing.
  • Network and Infrastructure Management:
    • Implement and maintain networking solutions, ensuring optimal performance and security.
    • Manage and support server infrastructure, including physical and virtual servers.
    • Implement and manage cloud solutions, including Microsoft 365, Azure, and hosted backup solutions.
    • Manage and support hosted 3CX solutions.
    • Manage website and domain hosting.
    • Support and maintain the “VADER Cloud” and “VADER Network” services.
  • Security Management:
    • Implement and enforce security policies and procedures to protect IT assets.
    • Conduct regular security assessments and vulnerability scans.
    • Respond to and mitigate security incidents.
    • Stay up-to-date with the latest security threats and best practices.
  • System Administration:
    • Perform system administration tasks, including user management, system updates, and backups.
    • Monitor system performance and identify areas for improvement.
    • Document IT processes and procedures.
  • Client Communication and Support:
    • Provide excellent customer service and technical support to clients.
    • Communicate effectively with clients to understand their needs and provide appropriate solutions.
    • Provide IT advisory and management services to clients.
  • Project Participation:
    • Participate in IT projects, including implementations and upgrades.
    • Assist in the development of specialised software and IT solutions.

Qualifications and Skills:

  • Proven experience as a Senior IT Support Technician or similar role.
  • Strong knowledge of Microsoft SQL, Linux, PostgreSQL, VMware, Hyper-V, and Microsoft environments.
  • Experience with network infrastructure management and security.
  • Familiarity with cloud solutions, including Microsoft 365 and Azure.
  • Experience with Veeam, Pastel & VIP, Microsoft SharePoint, and HCL Domino is highly desirable.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and customer service skills.
  • Ability to work independently and as part of a team.  
  • Relevant certifications (e.g., CompTIA Security+, Microsoft Certified: Azure Administrator Associate, Linux+) are a plus.  
  • Experience with 3CX phone systems is a plus.
View Job  Gauteng: PRODUCTION MANAGER posted by Pronto Labour Team

Benefits:

  • Competitive salary based on experience.

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to *****@*****.co.za

You can also connect with Daniel, Carmen and Gaby on LinkedIn or contact Hire Resolve
If you meet the above requirements we will contact you within 3 working days

Click Go Apply to apply online!


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