Durban: Outbound Sales Team Leader posted by CallForce
Posted on 2025-07-26 00:00:00
| Employer | CallForce |
|---|---|
| Category | Other IT/Computer |
| Location | Kwazulu-Natal / Durban |
Job Summary
- Leading a team within the Outbound and telemarketing Call Centre to meet business requirements
- To guide and support team members
- Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team
- Driving operational and technological efficiencies within the team
- Managing the daily running of the team
- Monitor team members performance against target on a day-to-day basis, and implement changes where appropriate
- Ensure the individual team members service standards are adhered to, e.g. meeting and exceeding Targets, team productivity, data conversions, Talk time interactions captured, etc.
- Handling difficult customer complaints or enquiries
- Drive quality control and ensure corrective action are taken where required
- Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.
- Forecasting capacity against plan on a weekly/monthly basis
- Ensure adherence to the operational policies and procedures
- Participating in the recruitment and selection of staff
- Monitor performance on regular basis and provide constructive feedback
- Pro-actively encourage high performance at all times
- Ensure all staff issues are dealt with appropriately and within a timely fashion
- Ensure all daily, weekly and monthly workloads are completed
- Motivating, developing and retaining staff
- Identifying staff training needs and planning of training sessions
- Adhering to all HR policies and procedures
- Monitor performance on regular basis and provide constructive feedback
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
Click Go Apply to apply online!
Get Similar Job Alerts
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Durban: Internal Sales Representative posted by Pronel Consultants
Key responsibilitiesCo-ordinate the day to day management of customers, generate and convert sales leadsIdentify and achieve profitable sales...
View Job
Internal Sales Representative
Durban: Planner posted by The Recruitment Pro
Planner with 5 - 10 years with a building background.Must be proficient in CCS,Must be based in KZNDurban.Package between R50k - R60k
View Job
Planner
Durbanville: Mechanical Revit & CAD Draughtsperson posted by Hire Resolve
An established and forward-thinking consultancy in the building services industry is seeking a Mechanical Revit amp CAD Draughtsperson to join their team in...
View Job
Mechanical Revit & CAD Draughtsperson
Durban: Inventory Coordinator posted by Hire Resolve
Hire Resolves client is seeking a detail-oriented and proactive Inventory Coordinator to join their team in Durban. This role is ideal for an individual...
View Job
Inventory Coordinator
Durban: EE Tax Associate posted by Sharon Nurock Recruitment cc
Minimum Job RequirementsLLB Degree.LLM in Taxation.Minimum 2 yearsrsquo experience working in the Tax department of an auditing firm or law firm.Excellent...
View Job
EE Tax Associate
Durban: Principal IT Cyber Security Engineer posted by BC Tech
Principal Engineer ndash IT Cyber SecurityJOB PURPOSE STATEMENTThe Securelytics Principal Engineer will report to the Securelytics Business Unit Manager and...
View Job
Principal IT Cyber Security Engineer
Durban: Business Development Manager posted by RareCruit
This position includes a comprehensive training and development programme, but prior property management and sales experience are essential.Experience amp...
View Job
Business Development Manager
Durban: FURNACE OPERATOR WITH INDUCTION EXP posted by Pronto Labour Team
FURNACE OPERATOR WITH INDUCTION Experience - Minimum 5 years experience in a FOUNDRY Environment MUST have FURNACE INDUCTION experienceDUTIES Calculate the...
View Job
FURNACE OPERATOR WITH INDUCTION EXP
Durban South: Technical posted by Atholl Munday College
Atholl Munday Technical College has now opened registration for second semester 2025We prepare learners for the world of work and place all students with...
View Job
Technical
Durban South: Computer Teacher lecturer posted by Atholl Munday College
Qualification Relevant diplomadegree in Computer Science, IT, Education, or a related field.Teaching Experience Previous experience teaching...
View Job
Computer Teacher lecturer
Durban: Key Account Manager posted by Liham Consulting Pty (Ltd)
Job DescriptionCreate, build and maintain profitable and strategic relationships with key account customers.Actively identify and pursue potential...
View Job
Key Account Manager
Durban: Key Account Manager posted by Liham Consulting Pty (Ltd)
Job Description Develop and implement account strategies that deliver on the objectives.Define, develop and manage relationships with key individuals in all...
View Job
Key Account Manager
Durban: Technical Service Assistant posted by Headhunters
Our client, a market leader in the Material Handling space, is seeking to employ a Technical Service Assistant to join their team in...
View Job
Technical Service Assistant
Durban: Despatch/Receiving Supervisor posted by Tower Group
Job SummaryA Despatch and Receiving Supervisor is responsible for overseeing the efficient and accurate handling of all inbound and outbound goods in the...
View Job
Despatch/Receiving Supervisor
Durban: IT Internal Sales Consultant posted by Performit Personnel
We are looking for an IT Internal Sales Consultant for a renowned IT Distribution Company in DurbanRequirementsMust have at least two years IT product sales...
View Job
IT Internal Sales Consultant
Durban: Creditors Clerk posted by Stratogo
Role Creditors ClerknbspLocation Durban - MorningsideDuties amp ResponsibilitiesMinimum requirementsMatric Grade 12Min 5 years of proven experience in a...
View Job
Creditors Clerk
Durban: Analytics & Customer Insights Specialist posted by Sharon Nurock Recruitment cc
Minimum Job RequirementsDegree in Economics, Business, or Marketing.Minimum 5 years working experience on related projects ndash data science, data...
View Job
Analytics & Customer Insights Specialist
Durban Central: Millwright posted by Victor Crescent
We are searching for a talented and qualified Millwright who has proven experience with industrial and construction equipment repairs. You will be...
View Job
Millwright
Durban Central: Quantity Surveyor posted by Victor Crescent
The Quantity Surveyor will work with the property development team and will be involved in the refurbishment and fit out of existing buildings. The Quantity...
View Job
Quantity Surveyor
Durban Central: Safety Officer posted by Victor Crescent
We are looking to employ a qualified and competent Safety Officer who will be responsible for the health and safety of staff in the workplace. The Safety...
View Job
Safety Officer
Durban Central: Logistics Assistant posted by Victor Crescent
We are looking for a thorough and physically strong Logistics Assistant to assist our Warehouse Manager with coordinating package deliveries. The Logistics...
View Job
Logistics Assistant
Durban Central: Boilermaker posted by Victor Crescent
Conduct boiler-making maintenance in the plant in order to maintain plant structural condition.KEY RESPONSIBILITIESOperate metalworking machinery to repair...
View Job
Boilermaker
Durban Central: General Worker posted by Victor Crescent
Manual labourers required for new construction site on a contractual basis. You will need to be physically fit and strong. Must be hard workers as this is a...
View Job
General Worker
Durban: Robotics and Automation Technician – Durban posted by Hire Resolve
A reputable engineering solutions provider specializing in industrial automation and robotics systems, is currently seeking a skilled Robotics and...
View Job
Robotics and Automation Technician – Durban
Durban: Operations Manager posted by Pronel Consultants
Job Title Operations Manager Our client based in Durban is seeking an experienced Operations Manager. Were seeking a hands-on, detail-oriented Operations...
View Job
Operations Manager