Rustenburg: Desktop Engineer

Requirements: Matric & relevant IT qualification CompTIA A and N Certifications (advantageous). Microsoft certifications such as MD-100 or MD-102 (beneficial) 35 years in desktop or end-user IT support roles. Experience in Windows 11 deployments, OS upgrades or desktop migration projects. Experience with backup and restoration of user data -imaging, reinstallation, and endpoint configuration Manual clean installation of each device and reload of an end-user’s profile Available immediately, on contract basis Abiliity to travel to various deployment sites as needed Own reliable transport (advantageous but not mandatory) Responsibilities: You will will be responsible for upgrades of endpoint devices Perform user data backups and restorations, and ensure minimal disruption to operations. Perform secure backup of user data using encrypted portable drives Install and configure Windows 11 on allocated user devices Restore user files and settings post-installation Conduct post-upgrade checks for functionality (e.g., applications, printers, network access) Address and resolve common technical issues; escalate complex issues to senior support Obtain user confirmation and sign-off post-installation Log deployment activities and user confirmations accurately Contribute to quality assurance checks and incident reports Support users during the initial transition to Windows 11 Capture lessons learned and assist with project closure documentation