Rustenburg: UC Engineer posted by Gijima Holdings: HR

FORMAL EDUCATION:
·         Grade 12 (NQF 4)
·         Tertiary qualification in Information Technology (NQF 6) or relevant years’ experience and/or technical certification
 
EXPERIENCE:
·         5 – 7 years relevant experience in the telecoms industry
·         Experience in PABX and voice gateways (e.g. AudioCodes, SBC)
 
TECHNICAL / LEGAL CERTIFICATION
·         PABX certification essential
·         A+ and N+
·         Appropriate NEC Certification (advantageous)
·         Appropriate MITEL Certification (advantageous)
 
RESPONSIBILITIES:
·         To maintain and manage various PBXes and network related services for customers
·         To achieve high standard of customer satisfaction through the delivery of timely, and well managed projects
·         To respond to customers queries and complaints
·         To perform second and third level support for day to day operations.
·         To evaluate, implement and train in new technologies to enhance the service offering of the PBX and network managed services
·         To deploy and plan technology
·         To implement patches and upgrades of the PBXes and network features and functions
·         To ensure projects follow the Gijima process
·         To own and ensure successful ongoing delivery of services after project completion
·         To take accountability for timely delivery of major projects
·         To develop co-operative working across functional boundaries
·         To design, implement and troubleshoot large voice related product and service solutions in internal and external consulting roles
·         Proactively identify system problems before they affect the client’s systems
·         Ensure minimum downtime of systems and a high quality of operation at all times.
·         May be required to provide support to other customers or sites as business needs arise, which could include occasional travel.
 
KEY COMPETENCIES:
Knowledge

• Working with 3rd party vendors
• Working in Service provider environment
• Understanding methodology of voice

Personal attributes

• Applying Expertise and Technology
• Learning and Researching
• Creating and Innovating
• Presenting and Communicating Information
• Planning and Organising
• Entrepreneurial and Commercial Thinking
• Analysing
• Ability to interact and communicate at all levels