Job Description
Deliver prompt, professional, and solution-oriented service to agents and guests. Communicate proactively and with clarity.
Curate bespoke journeys reflecting guest preferences and Wilderness standards. Identify upselling opportunities to enhance guest experiences.
Build trust-based relationships, understand agent preferences, and collaborate with Sales and Operations teams.
Quote accurately and timeously, maintain meticulous booking files, and ensure seamless execution of itineraries.
Work closely with Operations Specialists to ensure a high-quality guest experience and manage all booking logistics.
Optimise bed nights and margins, track financial performance, and ensure revenues are secured.
Stay current on camps and experiences across Southern & East Africa, and confidently position offerings.
Use industry systems (WETU, Smartbox, Tourplan, etc.) to streamline processes and enhance service delivery.
Requirements:
Matric
Tertiary qualification in Travel & Tourism or Hospitality.
At least 4–5 years in a senior travel design or reservation’s role; proven experience in itinerary planning, customer service, and sales
Familiarity with TourPlan and Microsoft Office.
Exceptional attention to detail
Strong communication (English required, European languages advantageous)
Organisational skills, and ability to upsell and personalise travel experiences.
Personal Attributes: Creative, proactive, service-driven, passionate about wildlife and conservation, able to work under pressure, and dedicated to customer satisfaction.
How to Apply
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About Retail Management Jobs in Gauteng
In Gauteng, the retail management industry is a common and thriving sector, with various opportunities available across the province. Typically, retailers in this region manage stores, oversee inventory, and are responsible for maintaining customer satisfaction. Generally, these roles involve coordinating daily store operations, managing staff, and driving sales growth.
Salary ranges for retail managers in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salary expectations typically fall within the range of R400 000 to R600 000 per annum. However, it’s essential to note that these figures are general estimates and may differ significantly based on individual circumstances. For example, senior managers in larger corporations or those with extensive experience in specific industries may earn higher salaries.
Common skills required for retail management roles include strong leadership and communication skills, as well as the ability to work under pressure. Other essential skills typically include inventory management expertise, customer service knowledge, and basic accounting principles. Retail managers must also be adept at managing teams, handling conflict resolution, and implementing operational efficiency initiatives. In addition to these fundamental skills, having experience with point-of-sale systems, e-commerce platforms, and data analysis software can provide a competitive edge in the job market.
Retail management roles are commonly found across various industries, including financial services sector, technology industry, manufacturing sector, and consumer goods retailers. These sectors value skilled professionals who can drive sales growth, manage inventory, and maintain customer satisfaction.
Career development opportunities for retail managers in Gauteng typically involve promotions to senior leadership positions or specialized roles such as store operations manager or buying manager. With experience and additional training, individuals can transition into management consultant roles, where they can apply their expertise to help other businesses improve their operational efficiency. Furthermore, many retail managers pursue further education or obtain specialized certifications to enhance their skills and advance in their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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