Job Description
Candidate requirements:
- Matric certificate – with maths (minimum standard grade or above)
- Tertiary certificate in Travel & Tourism/hospitality
- 4-5 years’ experience at a senior level
- Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry
- Computer Literate (Microsoft Office, email, Internet)
- Proven English literacy
- Working knowledge of TourPlan and WISH or similar booking/operating system
- Great product knowledge on Southern & East Africa (Tanzania & Kenya)
- Personal or educational travel experience required
- Excellent attention to detail
- Excellent communication skills both written and oral, in English
- Foreign European language skills advantageous
- Creative, organized and good communication skills
- Ability to work under pressure without compromising accuracy
- Ability to pace oneself and prioritise demands
- Team worker and ability to interface with various departments
- Good follow up skills
- Consistent approach to quality of output, service and result orientated
- Good administrator and professional in all dealings
- Dedicated to customer satisfaction and wanting to “go the extra mile”
- Self-starter with high energy levels.
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