Sandton: Service Advisor – Sandton posted by Bonafide Human Capital Ltd

Our well-known Flagship automotive dealer client based in Sandton current holds a vacancy for an experienced Service Advisor. PURPOSE OF JOB: To provide an excellent service by understanding the customer’s needs, providing advice, and offering solutions. The outcome that is produced is Satisfied Customers and will be considered successful when: The customer’s needs/requirements are understood, and expectations are met. There is sound product knowledge. Personalized service is provided. Customers are informed. RELATIONSHIPS AND PERSONAL ACTIVITIES: Directly responsible to the After Service Manager and Service Manager. Relationships with company staff. MAIN JOB FUNCTIONS: Welcome customers and capture the relevant information, assuring that client needs are addressed. Check vehicle in with client. Follow up on parts ordered, and bookings are made to suite customer – daily. Keep customers up to date with information on status of the vehicle. Handle queries/concerns of customers as per the customers concerned – daily. Make out job cards, accurately and timeously and put job cards through for costing – daily. Arrange hire vehicles for customers, obtaining the necessary authority to do so. Collect Payments from customers that are due, prior to handing back the vehicle. Cross departmental disciplines. Experience 2 Years Experience as a Service advisor in the Motor Industry. Computer literate. Valid Drivers