| Date | 2024-11-12 |
|---|---|
| Job Title | Reservationist |
| Employer | More Information |
| Salary | |
| Category | Catering Hospitality |
| Location |
Umdoni / Scottburgh |
Job Summary
Job Overview: As a Reservationist, you will play a crucial role in the hotel`s success by managing reservations efficiently and providing exceptional customer service to guests. You will be responsible for handling inquiries, processing bookings, and ensuring accurate and timely communication with guests, all while adhering to hotel policies and procedures. Key
Responsibilities:
Reservation Handling : Manage incoming reservation inquiries via phone, email, and online platforms. Assist guests in making reservations, modifying existing bookings, and providing information about room availability, rates, and hotel amenities. Input reservation details accurately into the hotel`s reservation system. Monitor room availability and update reservation system accordingly. Customer Service: Provide personalised assistance to guests, addressing their queries and concerns promptly and professionally. Offer recommendations and suggestions to guests regarding room selections, packages, and special requests. Handle guest complaints or issues effectively, escalating to management when necessary. Administrative
Duties:
Maintain accurate records of reservations, cancellations, and modifications. Prepare and distribute daily reports related to reservations, occupancy rates, and room availability. Coordinate with other hotel departments, such as housekeeping and front desk, to ensure seamless guest experiences. Sales and Upselling: Promote hotel services, packages, and special offers to guests during reservation inquiries. Upsell room upgrades, additional services, and amenities to enhance the guest experience and maximise revenue. Communication and Coordination: Communicate effectively with guests, colleagues, and other departments to ensure smooth operations. Collaborate with the sales and marketing team to implement promotional strategies and achieve revenue targets. Relay special requests or preferences from guests to relevant departments to ensure guest satisfaction. Experience: Education: A high school diploma or equivalent qualification is required. Additional training or certification in hospitality management or related field is a plus. Previous experience in a customer service, sales or hospitality role preferred. Proficiency in using reservation management systems and software. Excellent communication and interpersonal skills. Strong attention to detail and accuracy in data entry. Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously. Flexibility to work shifts, including weekends and holidays, as per the hotel`s scheduling needs.
Reservationist position available in Umdoni, Scottburgh. This job position was posted by . The job has been posted on 2024-11-12 in the Catering Hospitality category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Grahamstown: Reservationist
Requirements: Fluent in spoken and written English. Excellent telephone manner. Excellent attention to detail. Experienced in hotel front office operations or sales in a four or five star. Computer literate, ideally with portfolio experience. Well presente
View Job
Reservationist
Cape Town City Centre: Hotel Reservationist
We have an exciting opportunity for a Hotel Reservationist to join a dynamic hotel team. The ideal candidate is professional and engaging with excellent interpersonal skills. Requirements: A relevant qualification in a hospitality field is preferred. Relev
View Job
Hotel Reservationist
South Africa: Sales Reservationist
Key Responsibilities: Looking for and acquiring bookings and sales for the Hotel Handle reservation inquiries and bookings efficiently and professionally. Convert inquiries into confirmed reservations to meet sales targets. Provide detailed information abo
View Job
Sales Reservationist
Scottburgh: Reservationist
Job Overview: As a Reservationist, you will play a crucial role in the hotel`s success by managing reservations efficiently and providing exceptional customer service to guests. You will be responsible for handling inquiries, processing bookings, and ensur
View Job
Reservationist
Scottburgh: Reservationist posted by Dream Hotels and Resorts
Job Overview:As a Reservationist, you will play a crucial role in the hotel`s success by managing reservations efficiently and providing exceptional customer service to guests. You will be responsible for handling inquiries, processing bookings, and ensuri
View Job
Reservationist
Cape Town: Hotel Reservationist posted by SET Consulting
We have an exciting opportunity for a Hotel Reservationist to join a dynamic hotel team. The ideal candidate is professional and engaging with excellent interpersonal skills. Requirements:A relevant qualification in a hospitality field is preferred.Relevan
View Job
Hotel Reservationist
Western Cape: Reservationist posted by Wild Dreams Hospitality
Candidate Requirements:Grade 12A relevant qualification in a hospitality field is preferredShould have previous experience in a similar roleMust be engaging and professional with a well-groomed appearanceShould be reliable and hardworkingMust have excellen
View Job
Reservationist
Cape Town: Reservationist posted by Wild Dreams Hospitality
Candidate Requirements:Grade 12A qualification in Hospitality/ Tourism is advantageousMust have previous reservationist experience in, and knowledge of East Africa Travel, specifically TanzaniaExcellent communication and interpersonal skillsMust have the a
View Job
Reservationist
Grahamstown: Reservationist posted by Headhunters
Requirements:Fluent in spoken and written English.Excellent telephone manner.Excellent attention to detail.Experienced in hotel front office operations or sales in a four or five star.Computer literate, ideally with portfolio experience.Well presented, fri
View Job
Reservationist
Boshoek: Sales Reservationist posted by PRO Personnel Employment Agency
Key Responsibilities:Looking for and acquiring bookings and sales for the HotelHandle reservation inquiries and bookings efficiently and professionally.Convert inquiries into confirmed reservations to meet sales targets.Provide detailed information about r
View Job
Sales Reservationist
Gauteng: Reservationist posted by IntelliStaff
Area/Location: Springs Summery:A Reservationist primary role is to handle reservations and bookings for guests and customers, they also do inquiries, and cancellations via various communication channels, including phone calls, emails, and online book
View Job
Reservationist
Email Alerts
Click the button below and submit your email to receive email alerts with the latest jobs.
This service is offered by Result Generation
We do not save your information, and your email is the only information we forward to the service.
If you wish to unsubscribe, please click here
