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Stellenbosch: Senior Support Technician

Stellenbosch: Senior Support Technician

Posted on 2025-04-24 00:00:00

Employer Unspecified
Category IT / Computing / Software
Location Cape Winelands  / Stellenbosch

Job Summary

The successful candidate will be responsible for administering, troubleshooting and maintaining voice and data Networks including the routers, gateways and PBX phones. This person will also be responsible for configuring network and voice solutions for clients as per their requirements. Customer Service Act as primary interface to all users to resolve problems reported. Respond to tickets on the CRM system in a timely manner. Provide troubleshooting and technical support via phone, email and face-to-face to end users. Keep end users informed on progress with problem resolution. Advise users regarding the products proper use and address specific user issues. Escalate and report on the status of all problems as and when required by management. Other Technical Duties Setup VPNs and port forwards on routers. Make changes to routers as per clients requirements. Do preventative maintenance on routers updates & scheduling reboots. Log onto routers to check the current configuration thereof to make sure everything is up to standard. Setup domains for websites, email, POP3 and exchange. Create users on Active Directory and set up permissions. Install and configure desktop computers and software. Assist in voice related Porta issues Setting up VPNs between sites. Do domain transfers. Change and manage the DNS records on the servers. Point websites on ISS server to other websites and make general changes. Manage and configure PRTG Setup wireless APs for clients Setup QoS on routers Assist with internal troubleshooting and problem resolution as and when required at the office Support and maintenance of MS Windows and MS Exchange environments Testing, installation and maintenance of network related problems Provide 3CX support to users and assisting them with problems Monitor the infrastructure and act on any failures REQUIREMENTS Experience with data networking including implementation of VPN connections, firewall configuration and network routing is preferable Good understanding of voice networking and VOIP environments Be able to work in a team Be customer service focused Be able to work in a fast-paced environment Have good time management skills Be able to work under stressful conditions Be able to communicate effectively and clearly Demonstrate professional attributes Be able to manage conflict Proper technical knowledge (analogue, digital and VoIP services, IP networking and data service provision)

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