Client Service Manager (Refrigeration Industry)
Posted on 2025-03-27
Category | Engineering |
---|---|
Location | Cape Town Region / Somerset West |
Job Summary
Responsibilities:
Schedule call-outs with in-house technicians and subcontractors. Monitor call logging and provide tickets on the in-house system. Prepare and approve customer quotes as needed. Collect and address customer feedback regarding call-outs. Manage the weekend stand-by schedule. Administration: Liaise with senior management and directors regularly for feedback. Responsible for national ticketing and service performance of the service team. Ensure all tickets in the in-house system are processed efficiently and accurately to meet month-end deadlines. Prepare and sign off on customer quotes as needed. Monitor customer feedback regarding call-outs and immediately address any poor service feedback. Manage the weekend staff stand-by schedule. Manage, administer, and approve subcontractor documentation. Ensure subcontractors comply with the companys health and safety and contractual requirements. HOURS: Monday to Friday: 08:00 17:00
Client Service Manager (Refrigeration Industry) position available in Cape Town Region, Somerset West. This job position was posted by . The job has been posted on 2025-03-27 in the Engineering category
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