Somerset West: Client Service Officer (Client Support)

About the Role

The Client Service Officer (Client Support) role is a critical component of our organisation, requiring an individual with excellent administrative and communication skills to deliver exceptional client service. As a key member of our team, you will be responsible for ensuring seamless day-to-day operations, working closely with other business functions and stakeholders to drive success.

Key Responsibilities

• Deliver on Service standards as per established Service Model for the function
• Ensure adherence to processes and address/raise issues that need attention
• Work proactively with other business functions and stakeholders
• Ensure fees in relation to the function’s responsibilities are posted for services rendered in a timely manner and in line with processes
• Undertake and participate in relevant departmental meetings
• Periodically review work being undertaken to check for adherence to policy and procedures, check quality of work
• Deal with complaints, errors and omissions as per company policy
• Daily monitoring of progress of assigned cases
• Dealing with assigned outstanding cases and action regular follow up to ensure progress
• Ensuring relevant record keeping on systems used for processing or managing work are maintained and up to date across the function
• Assist and undertake case work as required in the function
• Contribute to staff training programmes
• Participate in weekly Team Meetings

Requirements

• Strong organisational and administrative skills
• Ability to work as part of a team and positively influence and contribute to the team
• Good communication skills over the phone, in person and comfortable using video technology to engage with clients and colleagues
• Ability to work with confidential and sensitive data
• Good time management
• Ability to work under pressure and multi-task
• Experience of working in and maintain good client relationships and delivering good service
• High level of commitment and positive attitude
• Exercise the highest ethical and safety standards when conducting your work, particularly where other people are involved
• Be energetic in your approach to performing a service to the Company
• Attend to detail and work methodically and accurately
• Exercise the utmost good faith towards the Company both in carrying out your duties and in all of your dealings with the Company and its clients and/or its suppliers

Qualifications

None specified.

Salary & Benefits

Not mentioned.