Job Description
Responsibilities:
- Providing outstanding technical product support to our diverse customer base.
- Identifying and reporting on customer support trends to drive product enhancements.
- Contributing to the improvement of our support delivery services and exploring new methodologies.
- Assisting with fleet maintenance (motorcycles).
- Managing and maintaining office technical infrastructure.
- Testing software to ensure optimal performance.
- Managing the company’s online presence and contributions on technical forums.
Minimum Requirements:
- Customer Support: 3-4 years
- Information Technology Infrastructure Library (ITIL): 3-4 years
- Technical Hardware: 3-4 years
- Diagnostic Analysis of Software/Hardware Failures: 3-4 years
- Tertiary qualification in a technical field.
- Motorcycle driver’s license.
- Minimum of 3 years of technical customer support experience.
- Proven experience with software testing.
- Proficiency with diagnostic tools.
- Strong understanding of relevant technical product knowledge.
- Excellent knowledge of various desktop and mobile operating systems.
- Exceptional knowledge of IT infrastructure, networking, and related IT systems and devices.
- Good understanding of software and its interfaces with IT systems and other software.
- Some firmware knowledge would be a significant advantage.
- Proficient with Microsoft Office Suite and experience with SAGE.
- Strong planning & organizing skills.
- Excellent problem-solving abilities.
- Exceptional written and verbal communication skills.
- A clear aptitude for and understanding of vehicle-related diagnostic and other technical hardware and software.
- Ability to rapidly learn new technical information.
Benefits:
- Competitive salary based on experience.
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to *****@*****.co.za
You can also connect with Daniel on LinkedIn or contact Hire Resolve
If you meet the above requirements we will contact you within 3 working days
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