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Somerset West: Technical Product Support posted by Hire Resolve

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Job Description

About the Role

Hire Resolve’s client, a leader in niche automotive diagnostic and accessory products, is seeking a Technical Product Support Specialist who will provide exceptional technical product support to their diverse customer base. With a passion for motorcycles, our ideal candidate will be a tech-savvy problem-solver with excellent communication skills.

Key Responsibilities

  • Provide outstanding technical product support to our diverse customer base.
  • Identify and report on customer support trends to drive product enhancements.
  • Contribute to the improvement of our support delivery services and explore new methodologies.
  • Assist with fleet maintenance (motorcycles).
  • Manage and maintain office technical infrastructure.
  • Test software to ensure optimal performance.
  • Manage the company’s online presence and contributions on technical forums.

Requirements

  • 3 years of customer support experience
  • Information Technology Infrastructure Library (ITIL): 3-4 years
  • Technical hardware: 3-4 years
  • Diagnostic analysis of software/hardware failures: 3-4 years
  • Tertiary qualification in a technical field.
  • Motorcycle driver’s license.
  • Minimum of 3 years of technical customer support experience.
  • Proven experience with software testing.
  • Proficiency with diagnostic tools.
  • Strong understanding of relevant technical product knowledge.
  • Excellent knowledge of various desktop and mobile operating systems.
  • Exceptional knowledge of IT infrastructure, networking, and related IT systems and devices.
  • Good understanding of software and its interfaces with IT systems and other software.
  • Some firmware knowledge would be a significant advantage.
  • Proficient with Microsoft Office Suite and experience with SAGE.

Qualifications

  • Tertiary qualification in a technical field.

Salary & Benefits

Competitive salary based on experience.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

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The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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