Menu Close

South Africa: 5* Hotel Guest Relations Dubai posted by Deka Minas (Pty) Ltd

Date 2024-12-11
Job Title 5* Hotel Guest Relations Dubai
Employer Deka Minas (Pty) Ltd
More Information
Salary 0
Category Tourism Hospitality
Location South Africa
/ South Africa

Job Summary

Job Summary:

The Guest Relations Executive is responsible for delivering a seamless, personalized, and luxurious guest experience from arrival to departure. This role involves proactively anticipating guest needs, addressing concerns, and ensuring each guests stay is memorable. A successful Guest Relations Executive represents the hotels brand values with poise, discretion, and professionalism.

Key Responsibilities:Guest Interaction and Experience:

  • Welcome VIP and regular guests with a warm, professional demeanor.
  • Conduct personalized check-ins and check-outs to enhance guest satisfaction.
  • Act as the primary point of contact for guests throughout their stay.
  • Handle special requests, preferences, and complaints promptly and effectively.
  • Coordinate surprises or celebrations for special occasions such as anniversaries or birthdays.

Relationship Management:

  • Build and maintain strong relationships with guests to encourage loyalty.
  • Anticipate guest needs by observing preferences and providing tailored services.
  • Engage with repeat guests and VIPs, ensuring their expectations are met or exceeded.

Coordination and Communication:

  • Liaise with other departments (housekeeping, F&B, concierge, etc.) to ensure smooth service delivery.
  • Update guest profiles with preferences and feedback for future stays.
  • Assist with arranging transportation, reservations, and event tickets as requested.

Service Recovery and Problem Solving:

  • Address guest complaints with empathy and efficiency, turning challenges into opportunities.
  • Escalate unresolved issues to management when necessary, ensuring timely resolution.
  • Follow up on guest feedback to ensure satisfaction and improvement.

Administrative Duties:

  • Maintain accurate records of guest interactions in the property management system (PMS).
  • Prepare reports on guest feedback, VIP arrivals, and special events.
  • Ensure compliance with hotel policies and procedures.

Qualifications and Skills:Education and Experience:

  • Bachelors degree in Hospitality Management or a related field (preferred).
  • Minimum 2 years of experience in luxury hospitality or guest relations roles.

Technical Skills:

  • Proficiency in property management systems (e.g., Opera, Amadeus).
  • Familiarity with CRM systems to manage guest preferences and history.
  • Strong computer skills (MS Office Suite).

Core Skills:

  • Exceptional communication and interpersonal skills.
  • Problem-solving and conflict resolution abilities.
  • Organizational and multitasking skills.

Personal Attributes:

  • Professional appearance and polished demeanor.
  • Empathy, patience, and a guest-focused attitude.
  • Cultural awareness and sensitivity; multilingualism is a plus.

Working Conditions:

  • Flexibility to work shifts, including weekends, holidays, and evenings.
  • Ability to remain calm and composed in a fast-paced, high-pressure environment.

Key Competencies:

  • Relationship Building
  • Emotional Intelligence
  • Attention to Detail
  • Proactive Service Delivery
  • Luxury Standards

5* Hotel Guest Relations Dubai position available in South Africa, South Africa. This job position was posted by Deka Minas (Pty) Ltd. The job has been posted as a premium ad on 2024-12-11 at 13:00:36 in the Tourism Hospitality category

Click Go Apply to apply online!

You might also like to look at the available jobs in the same area.



Select one of the buttons below to browse for more available jobs.



Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.

Here are some more related positions

Plettenberg Bay: Assistant General Manager – Plettenberg Bay (5* Hotel) posted by The Recruiters

Our client is seeking an accomplished and experienced Assistant General Manager to support the General Manager in overseeing operations at their luxury 5* hotel. This role requires strong leadership skills, a commitment to exceptional guest service, and a


View Job
Assistant General Manager – Plettenberg Bay (5* Hotel)

South Africa: 5* Hotel Club Agent Dubai posted by Deka Minas (Pty) Ltd

Job Summary:The Club Agent is responsible for providing an exclusive, personalized, and seamless experience for guests staying in the hotels premium Club Lounge. This role focuses on delivering outstanding service to VIP guests, loyalty members, and high-v


View Job
5* Hotel Club Agent Dubai

South Africa: 5* Hotel Guest Relations Dubai posted by Deka Minas (Pty) Ltd

Job Summary:The Guest Relations Executive is responsible for delivering a seamless, personalized, and luxurious guest experience from arrival to departure. This role involves proactively anticipating guest needs, addressing concerns, and ensuring each gues


View Job
5* Hotel Guest Relations Dubai

South Africa: 5* Hotel Concierge Dubai posted by Deka Minas (Pty) Ltd

Heres a job description for a Concierge at a 5-Star Hotel, highlighting the luxury service standards expected in such a role:Job Title: Concierge 5-Star HotelDepartment: Front Office / Guest ServicesReports to: Front Office Manager / Guest Relations Manag


View Job
5* Hotel Concierge Dubai

Error making API request.

Share this to someone who needs a job:
Posted in Uncategorized

More Jobs in Your Area