South Africa: Assistant Lodge Manger – Bonnievale, Western Cape posted by ProStaffSelect

Exclusive luxury Safari Lodge – maximum 22 guests ProStaffSelect are in search of an ASSISTANT LODGE MANAGER / DUTY MANAGER who is skilled and experienced in all essential areas of luxury lodge operations including: Front Office, Housekeeping and Food & Beverage. KEY JOB FUNCTIONS × Oversee daily operations of the lodge, ensuring smooth and efficient functioning × Assess, review and coordinate all lodge reservations and bookings × Supervise and manage concierge services and coordinate special guest requests × Welcome and check-in guests, ensuring a warm and personalized experience × Implement and maintain standard operating procedures × Oversee inventory management and procurement processes × Ensure the lodge & all guest villas are neat, well-maintained, clean & ready for occupancy × Support and oversee food & beverage service along with kitchen production × Create & supervise a culture of exceptional fine dining that embodies excellence × Conduct & oversee consistent on-the-job training in food & beverage operations × Conduct performance evaluations and provide ongoing training and development × Manage staff in terms of discipline and practices that support excellence along with all SOP’s × Ensure ongoing coordination with maintenance teams for regular upkeep and repair of facilities × Analyse & assist with the implementation of sustainability and eco-friendly practices × Conduct regular inspections to ensure compliance with 5-star standards in all departments × Collect and analyse guest feedback to improve services and facilities × Foster a positive and motivated work environment among the staff × Oversee inventory management and procurement processes × Build and maintain strong relationships with guests to encourage repeat business × Implement innovative ideas to enhance guest experiences and lodge offerings × Participate in internal and local community sustainability projects and initiatives × Handle guest complaints and resolve issues as needed × Maintain operation focus on service excellence and ensure exceptional guest service and satisfaction REQUIREMENTS × Min 3-4 years’ work experience & management within a leading 5* boutique hotel / luxury lodge × Strong admin and organizational skills with strengths in Front Office, Housekeeping and F&B × Good understanding and experience of HR practices including basic labour law & disciplinary procedures × Exceptional Food & Fine Dining Culinary experience as well as Signature Wine & Beverage experience × Five-star hotel standards of service are essential with a true passion for service and the hospitality industry × Awareness and knowledge of special dietary needs and allergies × Highly proficient in a range of Computer Skills including Point-of-Sale and Back of House Systems × Thorough understanding of Housekeeping and Maintenance Procedures × Fully proficient in daily front office administration, concierge and reception duties × Fully attentive to luxury service standards with acute attention to detail and personalized service